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Ne0
Paper Tape
Posts: 2
Registered: ‎01-05-2010
Location: Pune, India
Views: 4,290
Message 1 of 3

LENOVO 3000 Y410 (7757 89Q) DVD Drive problem

I have purchased the LENOVO 3000 Y410 (Model = 7757 89Q) Laptop in Nov-2008.

 

From start I am facing problems with the DVD drive (Optiarch).

 

I have replaced the defected DVD drive with new one in Sept-2009 from the Lenovo service centre.

 

Still I am facing problems:

 

The drive is not able to write DVD

Sometimes the drive is not able to read DVD.

 

Please someone help me as what should I do.

 

Note: After the drive replacement, I have just able to write 2 CDs.

Ne0
Paper Tape
Posts: 2
Registered: ‎01-05-2010
Location: Pune, India
Views: 3,532
Message 2 of 3

Re: LENOVO 3000 Y410 (7757 89Q) DVD Drive problem

I will NEVER recommend Lenovo laptops to anyone.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,528
Message 3 of 3

Re: LENOVO 3000 Y410 (7757 89Q) DVD Drive problem

first of all, use the dvds that your device supports ( +dvd, -dvd )

also make sure the dvds work.

 

right click my computer >manage>device manager > find your dvd rom under dvd/cd rom device > right click and select > remove > restart your computer, try again.

to resolve this problem, remove the affected filter drivers. to do this, follow these steps:
- click start start button , type regedit in the start search box, and then click regedit in the programs list.

user account control permission if you are prompted for an administrator password or confirmation, type your password, or click continue .
- locate, and then click the following registry subkey:
hkey_local_machine\system\currentcontrolset\control\class\{4d36e965-e325-11ce-bfc1-08002be10318}
caution there can be many instances of the registry subkey that is mentioned in step 2. you must make sure that you are in the appropriate registry subkey before modifying the upperfilters and the lowerfilters values. to verify that you are in the appropriate registry subkey, make sure that the default data value is dvd/cd-rom and the class data value is cdrom.
- in the right pane, right-click upperfilters , and then click delete .
- click yes to confirm the removal of the upperfilters registry entry.
in the right pane, right-click lowerfilters , and then click delete .
click yes to confirm the removal of the lowerfilters registry entry.
exit registry editor, and then restart the computer.

 

 

also make sure your dvd device connected well to the mainboard.

if these don't help you and you have valid warranty, contact lenovo support line and ask for replacement.

 


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