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ilovelenovo
Paper Tape
Posts: 9
Registered: ‎05-21-2015
Location: India
Views: 422
Message 1 of 14

LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

hello techies,

First of all i struggled a lot to find the solution on lenovo and other support forums for my problem but coudlnt find any. 

 

Actual problem:

 

I have a 5 year old lenovo ideapad y550. In the past year the battery was worn out, it was giving only 10 min back up since then i have been using it with direct power plug. But recently the problem is whenever the power plug is removed or there is a power cut, it is shutting down with in a minute showing some blue screen error and restarting again....shutting down with a blue screen and restarting again....suddenly going off. im unable to find any solution anywhere for this type of problem. Can someone please get me through this?

Social Support Agent
Social Support Agent
Posts: 2,387
Registered: ‎08-10-2014
Location: IN
Views: 415
Message 2 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

Hi Ilovelenovo,

 

Welcome to the Forums        

 

As per the query we understood that you are facing issue with system auto shutdown with blue screen in your Lenovo Y550 laptop.

 

Does the system shutsdown when the battery is connected ? does the system overheats?

 

Can you share the blue screen error code?

 

Best regards,                                                       

 

Ashwin. S



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ilovelenovo
Paper Tape
Posts: 9
Registered: ‎05-21-2015
Location: India
Views: 405
Message 3 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

Does the system shuts down when the battery is connected ?

I never removed my battery it is always connected. That is the reason why
the system is shutting down after few seconds when there is power cut.

does the system overheats?

Yes system is getting little over heated.

Can you share the blue screen error code?

the attached file has the picture that i have taken while it is showing the
blue screen. i hope it is what you have asked for.

ilovelenovo
Paper Tape
Posts: 9
Registered: ‎05-21-2015
Location: India
Views: 403
Message 4 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

the code is 0x0000003B(0x0000000000000005, 0x0000000000000017 somethingg

Social Support Agent
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Posts: 2,387
Registered: ‎08-10-2014
Location: IN
Views: 389
Message 5 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

Hi Ilovelenovo,

 

Try to run the dust clean from the energy management, go to energy management and select maintainence guide option under this tab select run under dust removal application.

 

For the blue screen error, try to download the Microsoft hotfix from Microsoft site and run the application and reply with the results.

 

Does the system shutdown in the BIOS?

 

Hope this helps. Do post back if the issue persists!                                        

 

Best regards,                                                       

                              

Ashwin. S



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ilovelenovo
Paper Tape
Posts: 9
Registered: ‎05-21-2015
Location: India
Views: 377
Message 6 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

1. I clicked on enable energy management and a window popped up but there is no option for dust cleaning. I thought it was an old version so i tried installing new version(earlier it was 4.3.1.0 i downloaded 4.4.0.8) twice or thrice but now i cant see energy mangement option at all( in the power options). 

 

2. I dint understand what BIOS shut down is. 

 

 

ilovelenovo
Paper Tape
Posts: 9
Registered: ‎05-21-2015
Location: India
Views: 369
Message 7 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

There is no hotfix application for lenovo y550 idea pad .im depressed now.

Social Support Agent
Social Support Agent
Posts: 2,387
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Location: IN
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Message 8 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

Hi Ilovelenovo,

 

To boot into BIOS turn on the system and keep tapping “f1” key this will lead to BIOS. Leave the system in BIOs for about 10 minutes and check if the system shutsdown.

 

Also please share the dump files so that we can verify the files and assist you accordingly.

 

Hope this helps. Do post back if the issue persists!                                        

 

Best regards,                                                       

                              

Ashwin. S



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

ilovelenovo
Paper Tape
Posts: 9
Registered: ‎05-21-2015
Location: India
Views: 325
Message 9 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

thank you for your continuous support Ashwin Smiley Happy
i followed your instructions but couldn't understand what was happening.
I continuously pressed F1 and the result was

Windows Boot manager

choose an OS to start/press tab to select a tool.

windows 7

To specify an advanced option press F8

Tools

windows memory diagnostic.

Then i have shut it down and started again this time i pressed F2. The
result was

Phoenix Trusted core setup utility.

Information configuration security
boot exit

Product name
Boot priority order.- HDD
bios version
- ODD AND PCI
etc

I have using Fn button too but nothing changed.

What to do now?

ilovelenovo
Paper Tape
Posts: 9
Registered: ‎05-21-2015
Location: India
Views: 312
Message 10 of 14

Re: LENOVO IDEAPAD Y550 SHUTS DOWN WITH BLUE SCREE ERROR WHEN UNPLUGGED

Mr.Ashwin are you there?
or someone help me out with this problem.

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