09-17-2015 09:02 AM
i have bought Z510 one year back,within this short time i am facing battery problem.Battery is not charging and the system to be keep in plugged condition at every use.
I am a home user and use laptop for limited time.I dont understand why lenova has not provided detachable battery which can be change by user only.
Now new battery is not available in the market ,moreover Lenova is simply shedding their responsibility by saying Laptop in not under warranty.
I request Lenovo to go for root cause analysis of this problem as hundreds of people are facing same problem in this model.
Hope Lenovo would provide some software for attending the problem or atleast give the details of service provider from where battery can be repaired/replaced.
Solved! Go to Solution.
09-18-2015 03:18 AM
Welcome to the Forums
As per the query we understood that you are facing issue with battery in your Lenovo Z510 laptop.
Try to perform the battery gauge reset, to perform the gauge reset go to energy manager and select the maintenance and guide and select gauge reset option and check if the battery charges.
Also uninstall the ACPI, to uninstall go to device manager select batteries option and right click on the Microsoft ACPI compliant control method battery and select uninstall and restart the machine and check for the issue.
09-18-2015 12:10 PM
Do not, I repeat: DO NOT perform a gauge reset. It will cause further harm, there is a long thread about this problem somewhere here, and the mods stopped finding AN ACTUAL SOLUTION (read: release drivers or a manual reset gauge for the battery controller).
The temporary solution is to shutdown the laptop > boot to BIOS > remove reconnect remove reconnect power adapter > exit BIOS to normal boot > leave power connected to charge it
Evidently Ashwin_Lenovo still has no idea how to fix this definitively, it is very evident in his 'advice' reply, the generic reply which actually don't work. I lost all hope in resetting the gauge of this freaking laptop, but at least it works now and it is not throttling @ 0.77GHz.
I'm actually trying to sell or swap this laptop though I know nobody will take it.
I'll never buy from Lenovo again, Asus ROG seems good. Just stay away from this brand. It's customer support reeks.
09-20-2015 08:20 AM
I have followed your advice,results are as follow.
a)Regarding Battery Gauge reset,process continued for more than 08 hours but reset did not take place.
b)Regarding uninstalling the ACP,procedure followed as advice but no positive result.
Please give further advice for solving the problem.
09-24-2015 12:56 AM
09-25-2015 05:50 AM
09-27-2015 11:17 PM
As this could be issue with the battery please visit the nearest authorised service centre for further details.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Best regards, Hope this helps.
01-15-2016 07:55 AM
In response to customer reports of unexpected issues with battery performance on Z500 and Z510 laptops, Lenovo is making a battery firmware update available via download from the Lenovo Forums.
This battery firmware is intended to resolve the following unexpected charging symptoms when a Z500 or Z510 laptop is powered on:
Please note a step-by-step procedure for upgrading the firmware is included in the .zip file, found in the "ReadMe" folder.
The battery firmware update can be downloaded here: https://download.lenovo.com/lenovo/content/sm/z500_z510_battery_firmware_update.zip
01-24-2016 05:49 AM
Thanks for making a battery firmware update available via download from the Lenovo Forums for Z510 .I was facing the battery problem for more then a six months.
Congratulations and thanks to the entire Lenovo team for solving this problem.
06-17-2016 10:54 AM
Hi I am currently experiencing awful battery problems. My battery life is normally no issue, but suddenly today I've tried to charge my laptop and it won't charge at all. Because of this the battery is now dead and I cannot download the battery firmware. Please help me sort this problem!