04-23-2015 12:53 AM
My laptop screen has been messing up (Massive flickering, white/green lines) simliar to what dozens of other people on these and other forums reported. Sent laptop in for warranty, didn't fix problem. I want to have my laptop replaced or refunded. This is a 1000$ laptop, and I cannot afford to get a new one. The type of "support" I have received from Lenovo has been very poor, I hope I can get some help from the official Lenovo mods here.
My Lenovo Ideapad y510p screen had a slight flicker (not very noticeable) when I got it, however I searched online and it seemed to be the same for many people and not getting worse. Howver a few months ago the flicker started to get really bad and the screen also had these white/green noise lines appearing and disappearing (even in BIOS and across multiple operating systems, so this IS NOT a software issue but a hardware one).
I contacted Lenovo support and after a lenghty process of having me reset and reformat the computer they told me that I would have to send it in for warranty repairs. I am a college student so it is very difficult to part with my laptop for 10 days, I had to wait until a few weeks later during spring break when I sent my laptop in for repairs. I SPECIFICALLY mentioned on the information sheet that this was NOT an LCD issue or a display issue but an issue with the laptop design/motherboard, but after 10 days of waiting I got back my laptop with just the LCD screen replaced. Which ofcourse didn't fix the problem at all, now my warranty is expiring in 20 days, I cant send the laptop in until a couple of months later (again, college cant afford to be without laptop). And to top it all off even the website isnt working so I cant even upgrade the warranty, the chat support tells me the website will be online in a couple of days, another chat support rep tells me I can only upgrdae my warranty on the phone. What should I do??
I am sick and tired of all the problems this laptop is having. DOZENS of other people have reported the same problem on this and other forums, some ended up having their laptop replaced with a new one (which again had the flicker, which means this is something wrong with the whole y510p series?). I now either want my laptop replaced with another model of equal value or my money refunded. I cannot afford a new laptop by my own at this stage, and I cannot send it in for warranty and I cannot even UPGRADE my warranty.
04-23-2015 11:20 AM
Im sorry to hear about your experience..
What I would Suggest since in your situation the problem is HW and it definitely need to be repaired and since you cannot have the laptop leave,
You can Report that the Porblem is not repaired and You still need a repair. Let them know that you can send the computer in for repair at a later Time.
They'll Give you a Case number and When you call back once your ready to have it repaired, Even if your warranty expired, You can Provide the case number where you reported the Issue. And They'll Honor the repair.
Hope this helps