06-15-2015 09:04 AM
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Try Performing a clean boot and see if it will resolve the issue.
Try observing the computer after you do a clean boot.
Hope this helps
06-16-2015 02:08 AM
I think that is what I did before but I can't recall how to navigate w/o the mouse functioning to that particular (Performing a clean boot) command. Can you advise, thanks.