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DGM
What's DOS?
Posts: 2
Registered: ‎06-15-2015
Location: Switzerland
Views: 364
Message 1 of 3

Laptop Z710 touchpad/mouse frozen for 2nd time,,,Why? and Help unfreeze please

 
Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 351
Message 2 of 3

Re: Laptop Z710 touchpad/mouse frozen for 2nd time,,,Why? and Help unfreeze please

Hi DGM,

 

Welcome to Lenovo Community Forums!

 

 Try Performing a clean boot and see if it will resolve the issue.

Try observing the computer after you do a clean boot.

 

Hope this helps

Cheers!

 



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DGM
What's DOS?
Posts: 2
Registered: ‎06-15-2015
Location: Switzerland
Views: 333
Message 3 of 3

Re: Laptop Z710 touchpad/mouse frozen for 2nd time,,,Why? and Help unfreeze please

I think that is what I did before but I can't recall how to navigate w/o the mouse functioning to that particular (Performing a clean boot) command. Can you advise, thanks.

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