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usearchme
What's DOS?
Posts: 1
Registered: ‎04-17-2014
Views: 314
Message 1 of 2

Laptop doesnt shut down completely sometimes

Hi guys

 

am new on here and have a lenovo z500

 

I have this issue sometimes when the laptop doesnt shut down completely had it ever since i had it.

 

not a major issue but its just annoying, if i goto shut down it seems to shut down and just as its about to go off it seems to stop and the power light stays on.

 

When i come back to the laptop i cannot do anything so have to hold the power button to power until the laptop goes off and then press it again to start the laptiop up

 

Anyone else has this or know how i can resolve this annoying issue

 

J

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 264
Message 2 of 2

Re: Laptop doesnt shut down completely sometimes

Hi Usearchme,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that your Z500 Laptop does not shutdown completely. Hence, I suggest you to re-install the Intel Chipset & Display drivers in the computer and let me know the findings. Below is the link to download the drivers for the computer:

 

Do post us back if the issue persists.

 

Best Regards

Shiva Kumar



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