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Rayyo26
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Posts: 15
Registered: ‎12-19-2012
Location: San Leandro
Views: 1,575
Message 1 of 5

Laptop mutes randomly on its own. Help

I have a lenovo z560. This laptop constantly mutes itself on random. I've asked about this before and never got an answer. I hope someone has an answer. 

Social Support Agent
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Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 1,554
Message 2 of 5

Re: Laptop mutes randomly on its own. Help

hi Rayyo26,

 

Does the problem occur when you're typing on the keyboard? If it is, your problem might be similar to this thread and I recommend you contact lenovo for service.

 

Otherwise, try to:

1. Re-install the Sound Drivers:

 

Conexant Audio Driver          Conexant Audio Driver
Windows 7 32bit / 64bit        Windows Vista 32bit / 64bit

IN2AUD34WW5.exe              IN2AUD14WW3.exe
151 MB                                    151MB

 

2. Perform a clean boot  and observe the PC.

 

 

Let me know your findings.

 

Cheers

 



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Rayyo26
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Posts: 15
Registered: ‎12-19-2012
Location: San Leandro
Views: 1,546
Message 3 of 5

Re: Laptop mutes randomly on its own. Help

Hi, thanks for replying, but I've done the drivers reinstalls and also reformatted my computer. I know it doesnt only happen when I'm typing on the keyboard because it mutes on its own when I'm not at the keyboard. 

Social Support Agent
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Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 1,533
Message 4 of 5

Re: Laptop mutes randomly on its own. Help

hi Rayyo26,

 

If you've already reformatted the PC and clean installed Windows then there's probably a short inside one of the IC's that controls the sound.(either the audio board or a chip on the motherboard). You can tell if it's a Windows issue by installing Ubuntu via Wubi (can be uninstalled under Programs from the Control Panel).

 

If the same thing happens on a different OS, you will need to contact lenovo for service.

 

 

Hope this helps.



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svampurinn
What's DOS?
Posts: 1
Registered: ‎06-10-2013
Location: United States
Views: 1,479
Message 5 of 5

Re: Laptop mutes randomly on its own. Help

Was this problem resolved? I'm dealing with it myself and it's driving me crazy.

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