English Community

Lenovo NotebooksLenovo P, Y and Z series Notebooks
All Forum Topics
Options

15 Posts

12-20-2012

San Leandro

28 Signins

197 Page Views

  • Posts: 15
  • Registered: ‎12-20-2012
  • Location: San Leandro
  • Views: 197
  • Message 1 of 5

Laptop mutes randomly on its own. Help

2013-03-05, 4:31 AM

I have a lenovo z560. This laptop constantly mutes itself on random. I've asked about this before and never got an answer. I hope someone has an answer. 

Reply
Options

6093 Posts

02-11-2012

PH

4456 Signins

274702 Page Views

  • Posts: 6093
  • Registered: ‎02-11-2012
  • Location: PH
  • Views: 274702
  • Message 2 of 5

Re: Laptop mutes randomly on its own. Help

2013-03-06, 22:21 PM

hi Rayyo26,

 

Does the problem occur when you're typing on the keyboard? If it is, your problem might be similar to this thread and I recommend you contact lenovo for service.

 

Otherwise, try to:

1. Re-install the Sound Drivers:

 

Conexant Audio Driver          Conexant Audio Driver
Windows 7 32bit / 64bit        Windows Vista 32bit / 64bit

IN2AUD34WW5.exe              IN2AUD14WW3.exe
151 MB                                    151MB

 

2. Perform a clean boot  and observe the PC.

 

 

Let me know your findings.

 

Cheers

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

15 Posts

12-20-2012

San Leandro

28 Signins

197 Page Views

  • Posts: 15
  • Registered: ‎12-20-2012
  • Location: San Leandro
  • Views: 197
  • Message 3 of 5

Re: Laptop mutes randomly on its own. Help

2013-03-07, 0:06 AM

Hi, thanks for replying, but I've done the drivers reinstalls and also reformatted my computer. I know it doesnt only happen when I'm typing on the keyboard because it mutes on its own when I'm not at the keyboard. 

Reply
Options

6093 Posts

02-11-2012

PH

4456 Signins

274702 Page Views

  • Posts: 6093
  • Registered: ‎02-11-2012
  • Location: PH
  • Views: 274702
  • Message 4 of 5

Re: Laptop mutes randomly on its own. Help

2013-03-07, 14:49 PM

hi Rayyo26,

 

If you've already reformatted the PC and clean installed Windows then there's probably a short inside one of the IC's that controls the sound.(either the audio board or a chip on the motherboard). You can tell if it's a Windows issue by installing Ubuntu via Wubi (can be uninstalled under Programs from the Control Panel).

 

If the same thing happens on a different OS, you will need to contact lenovo for service.

 

 

Hope this helps.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

1 Posts

06-10-2013

United States

3 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎06-10-2013
  • Location: United States
  • Views: 15
  • Message 5 of 5

Re: Laptop mutes randomly on its own. Help

2013-06-10, 23:06 PM

Was this problem resolved? I'm dealing with it myself and it's driving me crazy.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete