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Mugetsu
What's DOS?
Posts: 2
Registered: ‎01-16-2011
Location: 97123
Views: 675
Message 1 of 5

Laptop wont start up

Hello! ive been having some problems with my laptop.This is the laptop version IdeaPad Y510 and it starts up until it reaches the screen with all the programs and only loads 2 tray apps my mouse moves but i cant open anything. Any help would be greatly  appreciated.

 

Note:

My antivirus said that there was a trojan virus

i restarted it after updating my antivirus then this started happening.

 

 

 

KarlEngelking
Punch Card
Posts: 22
Registered: ‎12-02-2010
Location: Sacramento
Views: 646
Message 2 of 5

Re: Laptop wont start up

Try re-booting in Safe Mode, then running Malwarebyte's Anti-Malware. It should hopefully clear things up. If not, re-installing Windows is your next option

Mugetsu
What's DOS?
Posts: 2
Registered: ‎01-16-2011
Location: 97123
Views: 630
Message 3 of 5

Re: Laptop wont start up

Hmm doesnt seem to be working to re install windows would i have to format the hardrive entirely?

Community Moderator
Community Moderator
Posts: 1,049
Registered: ‎07-13-2010
Location: CA
Views: 601
Message 4 of 5

Re: Laptop wont start up

If you use OneKey Recovery, your laptop will return to factory state. Everything will be erased.

 

What you'll really want is Safe Mode with Networking. That way you can actually download MalwareBytes

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Tap that kudos button if I helped ^^
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Dollmaker
SCSI Port
Posts: 80
Registered: ‎07-29-2010
Location: NY
Views: 590
Message 5 of 5

Re: Laptop wont start up

Do system restore to previous date.. someone had this issue before on forum and he fixed this with this trick..

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