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brice572
Paper Tape
Posts: 5
Registered: ‎05-15-2013
Location: France
Views: 6,063
Message 1 of 6

Lenova Ideapad Z500 Battery not charging

Hello,

 

I have a problem with my Lenovo z500.
It has just four months and the battery will no longer charge!
On windows, the icon indicates 37% (plugged in charging) and remains in this state without moving.

If I unplug power,the PC shutdown.

In addition, the battery does not charge when the computer is off an I can't turn on the computer if it's not plug on the power.

 

Do you have a solution to my problem?

 

Sorry for my bad english.

Best regards.

 

Moderator Note; please don't bump posts within 3 days, it's unfait to others also seeking assistance.

Social Support Agent
Social Support Agent
Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 5,998
Message 2 of 6

Re: Lenova Ideapad Z500 Battery not charging

hi brice572,

 

The battery on that Z500 is showing a sign of imminent failure. Can you try to perform a battery gauge reset to fully dragin the battery and reset the charge capacity. To do this, open the Lenovo Energy Management > Battery > Battery Gauge Reset (see spoiler)

 

Spoiler
batterygauge.png

If the above steps doesn't work, you need to call lenovo on how to go about replacing the battery.

 

 

 

Hope this helps



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Dom2854873
Punch Card
Posts: 54
Registered: ‎08-25-2012
Location: Poland
Views: 5,961
Message 3 of 6

Re: Lenova Ideapad Z500 Battery not charging

@neokenchi
There is special service procedure for that problem.

brice572
Paper Tape
Posts: 5
Registered: ‎05-15-2013
Location: France
Views: 5,954
Message 4 of 6

Re: Lenova Ideapad Z500 Battery not charging


@neokenchi wrote:

hi brice572,

 

The battery on that Z500 is showing a sign of imminent failure. Can you try to perform a battery gauge reset to fully dragin the battery and reset the charge capacity. To do this, open the Lenovo Energy Management > Battery > Battery Gauge Reset (see spoiler)

 

Spoiler
batterygauge.png

If the above steps doesn't work, you need to call lenovo on how to go about replacing the battery.

 

 

 

Hope this helps



I will try this tonight, but I think it will not work, my battery doesn't charge.

 

@@Dom2854873 : what's the special service procedure for that problem ?
Thanks for reply.
Regards



potato_mark
Blue Screen Again
Posts: 1
Registered: ‎01-11-2014
Location: philippines
Views: 4,049
Message 5 of 6

Re: Lenova Ideapad Z500 Battery not charging

have the same problem, .............. so i followed the battery gauge reset. and it starts to charge again, the next problem explode it's just stuck to 99%.... any help guys?

senthurappan
Paper Tape
Posts: 1
Registered: ‎12-15-2014
Location: Chennai
Views: 1,458
Message 6 of 6

Re: Lenova Ideapad Z500 Battery not charging

Could you please let me knwo the procedure?

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