09-30-2013 06:50 AM
I have a problem with my Lenovo Z500.
It has just 3 months and the battery will no longer charge!
On windows, the icon indicates 0% (plugged in charging) and remains in this state without moving.
If I unplug power,the PC shutdown.
In addition, the battery does not charge when the computer is off an I can't turn on the computer if it's not plug on the power.
Do you have a solution to my problem?
09-30-2013 09:34 AM - edited 09-30-2013 09:34 AM
Welcome to Lenovo Community Forums!
I would suggest performing the basics for this.
Try opening Lenovo energy Management and do a Battery Gauge reset.
Open Device Manager and uninstall the Microsoft acpi-compliant control method battery.
then restart the system, see if it will charge.
If not I would suggest to call Technical Support for assistance about the battery.
Possible that the battery is bad.
Hope this helps