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What's DOS?
Posts: 1
Registered: ‎09-30-2013
Location: IRAN
Message 1 of 2 (3,414 Views)

Lenova Ideapad Z500 Battery not charging

Lenova Ideapad Z500 Battery not charging
 

 

I have a problem with my Lenovo Z500.
It has just 3 months and the battery will no longer charge!
On windows, the icon indicates 0% (plugged in charging) and remains in this state without moving.

If I unplug power,the PC shutdown.

In addition, the battery does not charge when the computer is off an I can't turn on the computer if it's not plug on the power.

 

Do you have a solution to my problem?

 

 

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Message 2 of 2 (3,396 Views)

Re: Lenova Ideapad Z500 Battery not charging

[ Edited ]

Hi hamidfilm,

Welcome to Lenovo Community Forums!

 

I would suggest performing the basics for this.

 

    Try opening Lenovo energy Management and do a Battery Gauge reset.

                  Open Device Manager and uninstall the Microsoft acpi-compliant control method battery.

                                         then restart the system, see if it will charge.

 If not I would suggest to call Technical Support for assistance about the battery.

  Possible that the battery is bad.

 

Hope this helps

Cheers!



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