01-27-2013 06:00 AM
I'm really worried and don't know how to proceed so I decided to contact you guys, maybe you can help me. So I like to regularly clean my laptop but sometimes I use a vacuum cleaner for the keyboard. I put it on the lowest possible state and I just make a quick run through the keyboard, just to get that dust off the keyboard.
But 2 months ago, when I was cleaning the keyboard with the vacuum cleaner, maybe I got in a specific angle and the right arrow key started to go out. I noticed that and quickly shut down the vacuum cleaner. The key was fine but then it started to get hard to press and register. Not super hard or impossible, just a little harder from the other keys. But today I pulled it slightly and now it's halfway out and REALLY hard to press.
So I was wondering, is the keyboard one of those that allow key removal? Can I swiftly remove the key and put it back again? Will I damage the mechanism? Is it already damaged? Should I contact my local Lenovo warranty center as I did 2 months ago when the problem occured for the first time?
Here are some pics of the issue, I hope they can help in some way.... I think the mechanism below the key is not damaged. I thank you in advance!
01-27-2013 06:20 AM - edited 01-27-2013 06:20 AM
First if you still have any warranty get it repaired for free.
A couple of links, the first is the mantanance manual, have a look for the keyboard part number, the next link is a website you can buy replacment keys, i cannot find the Y580, but a lot of notebook models use the same keys, have a look at the Y570 version.
01-27-2013 06:43 AM
Thank you for taking the time to help me!
First of all, yes, I am still in warranty, I bought the laptop around the end of august. I had already contacted the support before I began to write this thread. It seems they are unavailable on the weekends. I'll call them tomorrow morning at 9AM.
Second, I was thinking of disassembling the laptop, following the guide on the manual but then I decided it was not a very good idea at all since I'm not experienced. The second link you posted - the site is just awesome but I had already checked it and I was terribly disappointed to see that there was no Y580 guides. So I decided not to do anything on my own before I ask here.
After all, it seems that the Customer Support for Bulgaria should deal with this. I don't want to make it even worse by acting on my own.
I thank you for your help mate but I'll leave the thread like that, maybe someone can shed some more light.