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mattbult
Paper Tape
Posts: 2
Registered: ‎06-03-2016
Location: US
Views: 399
Message 1 of 6

Lenovo IdeaPad Z560 hard drive failure, cannot access restore partition, no backup exists. Help!

Ideapad Z560, Model 0914, Win7 home premium..  Hard drive started acting up until it got to a point it would not run.  Ran chkdsk and some other utilities, many bad sectors, could not even access the recovery partition.  Bought a new drive, but I cannot find any restore media downloads or any alternatives from Lenovo other than the one click restore.  Someone please tell me I can download a bootable recovery media for cdrom, USB or DVD.  I may be able to if I can find the right "57" number, but I can't find that either.  Any help would be greatly appreciated.  Even tried downloading MS win7 media, but it was not allowed since the key I have (from my MS sticker onthe back) is for an OA (OEM) install.

 

thanks!

 

-m

Sr Support Specialist
Posts: 8,138
Registered: ‎11-30-2015
Location: PH
Views: 372
Message 2 of 6

Re: Lenovo IdeaPad Z560 hard drive failure, cannot access restore partition, no backup exists. Help

Hi mattbult , 

 

Welcome to the Community Forums. 

 

Starting from the release of Win 8 onwards , OEM keys are no longer on the Microsoft label and as such it is embedded on the systemboard and automatically activates (activation3.0) with the microsoft server .

 

To do this , you need to download and create your ISO installer that should be the same version as what came with the laptop. If not , it would ask instead to place in a product key.

 

You can review this guide for the process and likewise to call in tech support if you just want to order a recovery media .

You can download the drivers from the support site.

 

Update us how it goes for you.

 

Regards



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mattbult
Paper Tape
Posts: 2
Registered: ‎06-03-2016
Location: US
Views: 367
Message 3 of 6

Re: Lenovo IdeaPad Z560 hard drive failure, cannot access restore partition, no backup exists. Help

Hey Spidey...

 

Thanks for the quick response.  This notebook comes with win7 home ultimate.  I wont be able to use my key for Win8 or 8.1.  I have my win7 OEM key, I'm just looking for a way to get a recovery or windows media so I can start the process.

 

thanks

Community SuperMod
Community SuperMod
Posts: 5,329
Registered: ‎06-26-2008
Location: US
Views: 362
Message 4 of 6

Re: Lenovo IdeaPad Z560 hard drive failure, cannot access restore partition, no backup exists. Help

Good day.

 

You will need to contact Support (info below) to discuss getting recovery media as it's never been downloadable. Support will verify model and serial number to determine OS entitlement, and there may be a cost involved.

 

Hope this helps to clarify.

Regards.

 

United States
IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
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1-877-4-Lenovo, 1-877-453-6686
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PM requests for individual support are not answered. If a post solves your issue, please mark it so.

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Sr Support Specialist
Posts: 8,138
Registered: ‎11-30-2015
Location: PH
Views: 357
Message 5 of 6

Re: Lenovo IdeaPad Z560 hard drive failure, cannot access restore partition, no backup exists. Help

Hi 

 

In addition , you can try this support site m see if your Windows version would be available , else you may have to order it as sarbin suggested.

 

Hope this helps.

 

Regards



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kamalnath
Token Ring
Posts: 74
Registered: ‎04-22-2016
Location: IN
Views: 341
Message 6 of 6

Re: Lenovo IdeaPad Z560 hard drive failure, cannot access restore partition, no backup exists. Help

Hi there,

 

You can download use windows 10 from media creation tool & install it using Rufus.... Since windows 10 is freely upgradable from win 7 & win 8(except enterprise versions)..... If it asks for product key just type in the OEM key & see if it works or else you might have to purchase a new key or contact support...

 

Cheers

Kamal

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