10-19-2015 08:27 PM
I am seeking your expetise for my PC issue. My laptop has been working fine for the past two years until last Saturday.
I put the laptop into the sleep mode before I went out. When tried to wake it up after I returned home, the screen went complete black and frozen. I let it run for 10+ minutes and have to force to shut it down by pressing the power button manually.
After rebooting, the screen was still in complete black, but I could see my mouse pointer and moved it around. The situation continues for maybe 20 minutes, and I became impatient and shut it down again.
The sencond rebooting stuck on the Lenovo Logo for 10 minutes and a message showed up saying there was a disk error. It started the repair work and the diagnose system. A warning message on the screen syaing it may go on for hours so I let the laptop on overnight. When I came back the next day, it was still in the diagnose screen and nothing was changed.
Is my HD dead? Can anyone please help me? I would truly appreciate for your help as I do not want to buy a new laptop w/o knowing what is the problem of my current laptop.
10-20-2015 10:16 AM
Welcome to the Forums.
From your observation, it does look like the HDD is showing signs of imminent failure. A disk error message normally occurs if the system detects bad sectors on the HDD.
To verify the health of the drive, try to create a Lenovo Bootable USB Diagnostic tool and run a test on the HDD.
Let me know how it goes.
10-23-2015 10:34 AM
Thank you for your responses. Sorry it took so long to get back to you.
I was able to generate the Lenovo bootable USB diagnostic following the instructions from the Lenovo website (with user interface intead of doing it with command line). I then press the "Novo" button on the side of my laptop. It powered up and took me to a window showing 4 options:
1. Normal Startup;
2. BIOS Menu;
3. Boot Menu; and
4. System Recovery
I chose option 3 and changed the boot option to USB drive. The USE drive started to flash and a commend-line window showed up look like it was a running program. After it finished in few seconds, the window closed and my laptop was shut down automatically. I wait for half hour and the same situation was still there when I turned on the power.
I also tried to do option 4 for system recovery, but it still took me to the same "preparing auto repair" and "diagnosing PC" loop. I also tried to the following:
Turned off the laptop, unplugged the charger, and removed the battery. I hold the power button for around 30 seconds and then connected to the charger while the battery was still outside. This did not work either.
I heard it might be some Window 8 looping bugs, but I don't know to how solve it. Can you or anyone offer recommendations what to do at this point?