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skip2mylou000
Paper Tape
Posts: 6
Registered: ‎01-01-2013
Location: Minnesota
Views: 1,744
Message 1 of 10

Lenovo Ideapad Y480 gaming problems

Hi I bought a Y480 about 4 months ago and i have recently been getting troubles with overheating, choppy frame rates, and crashes. I mostly play league of legends and i have my graphics set to low and im getting overheating problems and my computer crashes and it takes a while to reboot. 

 

i have Payday: The Heist installed and set to semi-low graphics and am getting choppy frame rates with it and i thought that was the only game that i would get choppy frame rates with but it also happend for recent games like Metro 2033 and X-Com and NBA 2k13.

 

I'm wondering if i should send it into Lenovo to check up on it or if it is something that I could fix up myself.

Retired Support Specialist
Posts: 140
Registered: ‎09-11-2012
Location: Bangalore
Views: 1,736
Message 2 of 10

Re: Lenovo Ideapad Y480 gaming problems

Hi,

 

Welcome to the forum.

 

Overheating is usually caused by blocked air vents, faulty fan control or hardware failure.

Have you tried cleaning the fan and air vents? Also please check the BIOS version.

 

TO check the BIOS version, click on start and type msinfo32. Check for BIOS version/date.

You can update to latest version from this link. http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029084

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skip2mylou000
Paper Tape
Posts: 6
Registered: ‎01-01-2013
Location: Minnesota
Views: 1,695
Message 3 of 10

Re: Lenovo Ideapad Y480 gaming problems

Hi

 

None of the vents are blocked due to it overheating i usually have books and old game cases stacked underneathe the 4 corners of the laptop to help with airflow and it still manges to overheat i clean out the air vents every other week with a air can.

 

I have also updated the BIOS recently and even though it was the same version

Retired Support Specialist
Posts: 140
Registered: ‎09-11-2012
Location: Bangalore
Views: 1,679
Message 4 of 10

Re: Lenovo Ideapad Y480 gaming problems

Thank you for the update.

 

I just need one more detail. Does it overheat only while playing games, using any other graphical application?

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skip2mylou000
Paper Tape
Posts: 6
Registered: ‎01-01-2013
Location: Minnesota
Views: 1,656
Message 5 of 10

Re: Lenovo Ideapad Y480 gaming problems

It generally only overheats while im playing games, but sometimes the fans will start to kick up a few if im on youtube, or starting another application like iTunes but itll quickly go back to normal fan speeds. my cpu temp and motherboard temp also usually average around the higher 40s-mid 50s while idle.

Retired Support Specialist
Posts: 140
Registered: ‎09-11-2012
Location: Bangalore
Views: 1,611
Message 6 of 10

Re: Lenovo Ideapad Y480 gaming problems

Sorry for the delayed reply.

 

It looks like a hardware issue it will be better to send the laptop to service center.

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skip2mylou000
Paper Tape
Posts: 6
Registered: ‎01-01-2013
Location: Minnesota
Views: 1,568
Message 7 of 10

Re: Lenovo Ideapad Y480 gaming problems

ok thank you i will send it out when i can

skip2mylou000
Paper Tape
Posts: 6
Registered: ‎01-01-2013
Location: Minnesota
Views: 1,535
Message 8 of 10

Re: Lenovo Ideapad Y480 gaming problems

Hi i cannot seem to find anyplace that accepts lenovo ideapads who will look at my computer to fix around my area what number can i call or shop that i can bring my computer to so they can look at it. The overheating problem is so bad right now that i cant play any games on it

skip2mylou000
Paper Tape
Posts: 6
Registered: ‎01-01-2013
Location: Minnesota
Views: 1,531
Message 9 of 10

Re: Lenovo Ideapad Y480 gaming problems

and the Function key does not work anymore so im guessing that something is wrong with the keyboard
Community SuperMod
Community SuperMod
Posts: 5,570
Registered: ‎06-26-2008
Location: US
Views: 1,530
Message 10 of 10

Re: Lenovo Ideapad Y480 gaming problems

I believe that if you call Service that they will be able to direct you to a repair provider or help you make other arrangements.

 

Regards.

 

Country or RegionProductLanguageTelephone numberHours of operation
United States THINK-branded products English 1-800-426-7378 24 hours/day
7 days/week
IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
English 1-877-4 Lenovo
(1-877-453-6686)
24 hours a day
7 days a week

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