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vtrecha
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Posts: 4
Registered: ‎12-15-2012
Location: MIchigan
Views: 4,802
Message 21 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

I have the 3 year in-home extended warranty.  Someone  in Lenovo realized that that they should try to fix my problem instead of having me return the computer for a full refund. The Lenovo repair service tech came to my house with new replacement parts and repaired  unit.

Sheva24
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Posts: 38
Registered: ‎07-23-2010
Location: Turkey
Views: 4,789
Message 22 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

anyone tried this laptop on win7?maybe this issue is only for win8 which is the pretty new
greggster59
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Posts: 8
Registered: ‎12-06-2012
Location: USA
Views: 4,733
Message 23 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

Not a problem when using  USB mouse. I also disable the touchpad (Fn + F6) while using the mouse.

Seguna
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Posts: 14
Registered: ‎12-22-2012
Location: London
Views: 4,703
Message 24 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

Ive extensively checked the posts and cannot find a working method to fixing the touchpad. Ive only had the Y500 a little over a day now and the problem was there from the start. Ive tried uninstalling the drivers (no luck), tried the updated drivers that somebody posted (no luck), tried the synaptics drivers (also no luck). It appears i have no other option but return the laptop to lenovo for a refund as its clearly a issue that they didnt fix. Has anyone managed to fix it finally?

Sheva24
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Posts: 38
Registered: ‎07-23-2010
Location: Turkey
Views: 4,698
Message 25 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

why does lenovo community exist?I think the aim of this forum is to help people who has problem with their lenovo laptop but no one care it.most of people have this issue and all of us are wondering that if its due to hardware or software.If the problem is for software,will lenovo publish new driver to solve this issue?I am bored of having tons of issue with lenovo laptop and also with their careless attitude.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 4,621
Message 26 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

it's not possible to say it's hardware or software issue due to users may have different issue. my personal idea it's driver issue. why don't we try couple of suggestions first?

-please, un-install the current drivers. restart your computer.
-then download and install the drivers from the link below.
-post back if the issue still persists.

http://download.lenovo.com/consumer/mobiles/0qto09w8.exe (v16.2.10.3)
http://download.lenovo.com/consumer/mobiles/0ltp15w8.exe (v16.2.10.5)

http://www.krasotaiskusstva.com
Seguna
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Posts: 14
Registered: ‎12-22-2012
Location: London
Views: 4,607
Message 27 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

Ill give this a try, seeing as i dont have any other options left. Thanks ^^

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 4,602
Message 28 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

will be waiting for the results...

http://www.krasotaiskusstva.com
Seguna
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Posts: 14
Registered: ‎12-22-2012
Location: London
Views: 4,571
Message 29 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

the first set of drivers worked for approx 3hrs then the touch pad went crazy again. Im about to try the second link now.

Seguna
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Posts: 14
Registered: ‎12-22-2012
Location: London
Views: 4,567
Message 30 of 1,107

Re: Lenovo Ideapad Y500 Touchpad Not Working

Second set of drivers didnt work at all, lasted about 5 mins until the pad went crazy. Ive got fed up with the laptop now its obviously a serious issue that cant be fixed. 

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