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19 Posts

12-25-2012

Netherlands

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2012-12-25, 18:58 PM

wrote:

Those of you  who have returned your y500, what is the process for doing so? I no longer have my recovery partition, I wiped the laptop and am dual booting win7/openSuSE and I have the touchpad problem on both OS, which leads me to believe this is a hardware issue. Lenovo's silence on the matter is not helping at all and at this point I definitely want to return my y500, it is practically useless. This was the first time I bought from Lenovo and you can bet it will be the last!


Well i went back to the store and i got a replacement in 5 minutes without problems, but i dont know how it is there in the USA. So i will go back tomorrow and this time i will ask for my money, im not gonna waste1000 euros for this kind of bullsh*t

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9 Posts

12-25-2012

USA

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2012-12-25, 19:01 PM

ahhh yes but I bought mine online, I suppose I will have to call support then...

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38 Posts

07-23-2010

Turkey

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2012-12-25, 19:15 PM
I will probably send it to usa to get refund.Lenovo is still voiceless about this issue they must be accept their fault asap.But its my fault that choosing lenovo again after bad y560 experience,which has serious screen issue also pretty cheap built quality.Sorry lenovo its the second and last time
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15 Posts

09-20-2008

Netherlands

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2012-12-25, 19:24 PM

wrote:

wrote:
Hi Jay,

 

i see that you are from Netherland. I bought mine y500 at MediaMarkt and i already have it packed and prepared for return. Price is way to high to ignore this issues that we have from the very first day. Where did you buy yours and do you think it would be easy to ask for money back?

 

Other than that, i can state few facts. This issuse has nothing to do with temperature. I dont play games at all and i did not do almost anything on the computer when i saw this first time happening. I also uninstalled drivers and revert to generic ps/2 mouse drivers and i still had issues. This is a proof that  this issue is not sollely software type. Problem has some physical nature since most of the time it was happening, it was imidiately after pressing right button where we use some more presure on the trackpad surface.

 

I am going day after tomorrow to ask for suitable replacement (other model) or my money back.


Hi mr02280,

 

I bought my laptop at bcc. I had the first 5 minutes problems with my touchpad. The next day I went back and got a new y500 without problems. I didnt know that its a known issue, so i will bring it soon as possible back, i dont know if the shop is open tomorrow because of christmas, and yes they will return my money and yours too, just show them this topic too, maybe i will go for a 3rd, because i realy like this laptop, it looks amazing. Anyway, good to know to that more  people have the problem because now i know its a known issue. Goodluck with yours and i hope you can get your money back or a new laptop!

 

 


Hello,

 

thanks for your response. I am going there in the morning and since they dont have anything else that i want, i will definitely ask for a refund. I will get back to you guys after i am done with MM :)

 

 

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14 Posts

12-22-2012

London

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2012-12-25, 19:47 PM

Returning to lenovo should be easy - call them up they arrange a courier. Lenovo said to me they had a 7 day no fuss refund guarentee if you arent happy within 7 days - fault or no fault they will refund. its worth calling them to see what they say.

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19 Posts

12-25-2012

Netherlands

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Re: Lenovo y500 Touchpad - Topic 100?

2012-12-25, 21:42 PM
UP!
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7971 Posts

01-13-2008

US

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2012-12-25, 21:41 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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14 Posts

12-22-2012

London

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Re: Lenovo y500 Touchpad - Topic 100?

2012-12-26, 11:55 AM
Guess not?
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24 Posts

12-06-2012

Pennsylvania

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Re: Lenovo y500 Touchpad - Topic 100?

2012-12-26, 13:40 PM

Yea Lenovo needs to respond to the defect with this model. I really regret giving Lenovo my business.

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13866 Posts

12-07-2009

CZ

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2012-12-26, 14:50 PM
hey guys,

can you also try this driver? make sure you un-install the first one and restart the computer before installing.

http://download.lenovo.com/consumer/mobiles/tp02483264.exe

http://www.krasotaiskusstva.com
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