03-24-2013 09:06 PM - last edited on 03-24-2013 09:09 PM by NateS
I am very concerned about a big issue that my new (2 weeks) computer is having, I don´t know if it is Hardwere problem or Softwere.
The problem is this, when I'm using the computer, with any program, or is just in home screen, suddenly everything freezes and becomes unusable. Around 10 minutes in the same situation the following message appear(image attached). After this messge the system try to recover and I press the Turn Off/On button for 5 seconds and the computer restart normally, windows did not even feel the problem.
What can I do!?? the computer is completely inutilisable! On a single day this happens about 3-4 times.
Thanks in advance!
Moderator comment: Image(s) >50KB (or totaling >50KB) converted to link(s). Community Rules.
03-24-2013 09:11 PM
It can be that the HDD is overheating and thus shutting itself off while in use since Y580 is known to have HDD temps reaching 60 °C which is above safe HDD operating temperatures. When the system becomes fully operational, monitor your HDD temps and see if it's good.
03-24-2013 09:36 PM
03-24-2013 09:55 PM
03-24-2013 11:05 PM
03-25-2013 02:23 AM
03-25-2013 11:51 AM
Well, I installed the drivers that you gave me and the computer has been running for almost 6 hours and did not turned off suddenly, but now it hangs and after a few minutes it freezes. This happened almost 45 minutes ago and right now it is in the same situation.
It is windows problem?
I am very concerned, because is my working tool, and can not use it.
03-25-2013 06:25 PM