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TheCar
Paper Tape
Posts: 3
Registered: ‎01-16-2017
Location: US
Views: 1,112
Message 1 of 5

Lenovo Ideapad Y700-14ISK freezes while playing games

When I first had this problem it would only freeze once a day. Now it happens everytime I try to play a game. I have seen some other posts on this forum to try to fix my problem but I still haven't found a fix. I have reinstalled windows, moved some games to my ssd, updated BIOS, updated graphics card drivers / downgrade drivers, etc and the problem continues to happpen. This it what actually happens: Im like 1 min into the game and then all of a sudden the whole laptop freezes and the audio from the game keeps on repeating. The laptop doesn't let me alt + tab, alt + F4, the mouse and keyboard doesn't work at all, I'm forced to do a force shut down. This problem only happens when I'm using the AMD grahics. If I play a game on the intel graphics it won't freeze but the game is barley even playable.

I really want this problem fixed! Smiley Sad Please help me.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,018
Message 2 of 5

Re: Lenovo Ideapad Y700-14ISK freezes while playing games

Hi there, Car   -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Update us how it goes.

 

 

 

 

Regards,

 

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TheCar
Paper Tape
Posts: 3
Registered: ‎01-16-2017
Location: US
Views: 1,004
Message 3 of 5

Re: Lenovo Ideapad Y700-14ISK freezes while playing games

Yes I have recently installed the Lenovo Solution Center and all of my hardware passes every test. I have also tried the sfc /scannow and it says Windows Resource Protection did not find any integrity violations but thank you for the suggestions. 

I have recently contacted Lenovo and they told me that its possibly a hardware problem. I will have them diagnose my laptop and we will see what they say.

I'll keep you updated.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 999
Message 4 of 5

Re: Lenovo Ideapad Y700-14ISK freezes while playing games

Great that all goes well.

Please feel free to utilize our forums at any time.

 

 

 

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

TheCar
Paper Tape
Posts: 3
Registered: ‎01-16-2017
Location: US
Views: 972
Message 5 of 5

Re: Lenovo Ideapad Y700-14ISK freezes while playing games

I have just recieved an update. My Amd Graphics was dying. They will have it repaired and sent back to me. Thanks for all the help!

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