cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
k1cs
Blue Screen Again
Posts: 1
Registered: ‎01-27-2018
Location: US
Views: 513
Message 1 of 2

Lenovo Ideapad Z400 Touch, keyboard problem.

Hi All,

I have a Z400 touch. The keys "8", "I", "K", and "< ," are not working, even in safe mode. I strongly suspect it is due to dust, and I should clean under the keys. My question is; is it okay to pry those keys off the board directly with a screwdriver? Or would it get damaged?

 

EDIT: I bought this machine in 2014, used it as my primary computer until around March 2017, after which I've been using a different laptop. I'm trying to rejuvenate my old laptop at the moment, so it could be used by someone else.

 

Thanks.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 370
Message 2 of 2

Re: Lenovo Ideapad Z400 Touch, keyboard problem.

Hello K1cs

Thanks for using the Lenovo forums.


Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal


However, if it is not working in safe mode, I would suspect this to be a hardware fault.

 

If you are looking to clean it, I think you would be best to follow the instructions through the hardware manual, you can find that on the support site as well if you do not have it:

https://support.lenovo.com/de/en

 

Otherwise, you may want to get in touch with your local Lenovo support line, and they may be able to help as well.

Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Top Kudoed Authors