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KamalMelwani
What's DOS?
Posts: 1
Registered: ‎06-09-2013
Views: 503
Message 1 of 2

Lenovo Ideapad y500 battery problem

Whenever I switch off the AC mains... the laptop switches off.. The system battery icon shows that it is charging... but as soon as I switch of the mains... the laptop switches off.. My laptop is just one month old and already I am facing battery issues... Please resolve it at the earliest..

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Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 467
Message 2 of 2

Re: Lenovo Ideapad y500 battery problem

Dear Kamal Melwani

 

Welcome in Lenovo forums

 

First please follow the below steps :-

 

1- Shut down the machine and connect the charger

2- Remove the battery 

3- Hold on the power button for 15 Sec

4- switch on the machine and shut it down again and leave it connected with the charger for about 3 hours and then test the battery performance while it connected with the charger 

 

- also please send me when you remove the charger , what was the charging percentage exactly 

 

Please let me know

 

Thanks

Alaa



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