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07-21-2018

HK

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Lenovo Ideapad y500 with Windows 8 OEM but can't seem to upgrade to 8.1?

2018-07-22, 13:08 PM

Please help. Trying to upgrade it from the Store but it is stuck at installing, it seems halfway through. Left it overnight (8 hours) but still at the same place. Tried again, 3 times already but the same result.

 

Then I tried downloading Window 8.1 ISO through official channels with success but when I try it that way it requires me to input my present Windows 8 product serial which originally came with the machine. But that didn't work because it is OEM. 

 

Ultimately I am trying to upgrade to windows 10 but I need to upgrade to 8.1 first. 

 

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Re: Lenovo Ideapad y500 with Windows 8 OEM but can't seem to upgrade to 8.1?

2018-07-22, 13:42 PM

Hi petelenovo,

Just so the other members have a better idea of what is happening, did you originally purchase the Y500 directly from OEM?

 






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.


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4 Posts

07-21-2018

HK

6 Signins

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  • Posts: 4
  • Registered: ‎07-21-2018
  • Location: HK
  • Views: 29
  • Message 3 of 3

Re: Lenovo Ideapad y500 with Windows 8 OEM but can't seem to upgrade to 8.1?

2018-07-23, 13:08 PM

Hello,

 

The Windows 8 came with the machine when I bought it new.

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