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rune-d
Paper Tape
Posts: 14
Registered: ‎10-24-2013
Location: Denmark
Views: 2,643
Message 11 of 31

Re: Lenovo Ideapad y510p Speaker Problem

Well i can get the popping sound in bios, so that says hardware fall function. 

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 2,632
Message 12 of 31

Re: Lenovo Ideapad y510p Speaker Problem

Hi Rune,

 

I’m sorry to inform you that Lenovo does not have policy to provide a Backup/Standby laptop in any of our Service Centers.

 

Regards

Shiva Kumar



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Vankizzle
Paper Tape
Posts: 4
Registered: ‎04-12-2014
Location: Pennsylvania
Views: 2,432
Message 13 of 31

Re: Lenovo Ideapad y510p Speaker Problem

Hi, 

   I had the same exact issue, and I may have found an easy fix. Unplugging the AC adapter from the laptop, and plugging it back in may fix it. However, I havn't had much opporutunity to test this theory, as this is the first time this has happened to me, so I'll give a brief summary of the events, in case any of them are the key variable.

 

Last night I was using my computer, and it was the first time I had ever used Skype on this laptop. Everything worked fine. I watched som Adventure  Time after that before bed, again everything worked fine. I then passed out on the couch watching Adventure Time, so the laptop was on and running all night. I wake up this morning, go to watch some more Adventure Time, and suddenly the speakers aren't working, but I'm getting a steady clicking sound out of the left speaker. So, mind you, the laptop had not even been restarted, and I hadn't even been doing anything on it, and the problem arose quite literally overnight.

 

So, I did some basic trouble shooting (I work behind the Help Desk at a University computer lab). I looked at all the sound settings, laptop said things were working fine. I restarted the computer, no change. I then unplugged the computer (not from the wall but from the laptop), shut it down, let it sit for a few minutes, turned it back on. Still no change (but keep in mind the computer is still unplugged). I then tried updating the drivers, drivers were up to date, no change. I now Google it, find this page, and go to do a System Restore. I choose the option where it saves all your files and settings. The laptop is now in the "Preparing.." stage of the the System Restore, when I realize I never plugged the laptop back in. I figure this might take awhile, it would be a good idea, so I plug the power cord in, and voila, the clicking stopped. So, I clicked cancel on the System Restore, checked, and sure enough my speakers were working fine again.

 

So idk, maybe you have to unplug it, restart it, then plug it back in? Or maybe just unplug it and plug it back in? I don't know, but I hope this helps. I know how difficult life suddenly becomes if you have to be without a laptop as it's being repaired.

Vankizzle
Paper Tape
Posts: 4
Registered: ‎04-12-2014
Location: Pennsylvania
Views: 2,421
Message 14 of 31

Re: Lenovo Ideapad y510p Speaker Problem

UPDATE

 

So, it has happened again. This time I was playing minecraft, and in the middle of play the sound cuts out and it's back to the clicking in the left speaker. At this point Im convinced it's a power issue. I tried unpugging it, plugging it back in, nothing happened. Tried unplugging it, restarting it, plugging it  back in, still nothing. Unplugged, shut down, let sit for over 1 minute, turned on, plugged in, nothing. Unplugged, shut down, took the battery out, held down the power button for 1 minute, put batter back in, turned on, started it up, nothing, plugged it in, nothing. Scanned for viruses (I use Avast and Malwarebytes) everything came up clean. So i wanted to try draining the battery a bit. So I continued playing minecraft. After about a half hour of play, I gave up and plugged the laptop back in. Figured I finish some things up, then try a system restart. After maybe ten minutes the sound worked again.

 

HOWEVER

 

I immediately went this site to write this update, and in the midst of my typing this message, the speakers stopped working again and I'm back to the clicking. So, I've unplugged it, I'm gonna go back  to playing Minecraft and try draining the battery again to see what happens. I'm really trying to find a solution for this because I dont want to have to send this back for a replacement. I've had to go through  that once already because the first one I got had a 3 inch jagged scratch on the screen. I've had this one about 3 weeks now and it's been running great, and I've got it all set up and personalized. Plus finals are just around the corner, and I need a computer, but I'd want to have it replaced while it's still under warranty. Help me out here Lenovo. What should I do?

Vankizzle
Paper Tape
Posts: 4
Registered: ‎04-12-2014
Location: Pennsylvania
Views: 2,410
Message 15 of 31

Re: Lenovo Ideapad y510p Speaker Problem

UPDATE

 

So, at 11% battery life, the sound suddenly started working again loud and clear. 1 minute later, I got the notifcation that my battery was at 10% and should consider plugging it in. I plugged it back in, and it's been running fine since. It is now recharged to 100% and still working fine. If it happens again, I'll try that again, and if it keeps working, I'll post as much on this site. Still, I hope that this will not become a regular occurance.

Vankizzle
Paper Tape
Posts: 4
Registered: ‎04-12-2014
Location: Pennsylvania
Views: 2,378
Message 16 of 31

Re: Lenovo Ideapad y510p Speaker Problem

FINAL VERDICT Yeah, it's a hardware issue. It cuts out randomly, and can be fixed by picking up the laptop a certain way. I'm really disappointed because I really loved the laptop, but now I don't know if I should get a replacement or a refund.
FreedomBot9000
Punch Card
Posts: 32
Registered: ‎08-12-2013
Location: Canada
Views: 2,370
Message 17 of 31

Re: Lenovo Ideapad y510p Speaker Problem

Keep in mind that not all hardware issues are PCB related and therefore not always impossible fixable without replacement boards. You should ask Lenovo hardware support where you can take it into locally because it could just be a loose connection/bad connector and fixed on the spot [or very quickly] in comparision to a surprise delay at the service depot or issues with a replacement/refund that might drag out for months.

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 2,362
Message 18 of 31

Re: Lenovo Ideapad y510p Speaker Problem

Hi Vankizzle,

 

I’m sorry to hear about the situation, as the issue seems to be hardware related. I would strongly suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 2,323
Message 19 of 31

Re: Lenovo Ideapad y510p Speaker Problem

Hi Vankizzle,

 

Please let me know the findings after getting your Laptop from the Service Center.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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AmericanBear
Punch Card
Posts: 32
Registered: ‎05-18-2014
Location: US
Views: 2,185
Message 20 of 31

Re: Lenovo Ideapad y510p Speaker Problem

Looks like there's a problem with others y510p speakers too.  When i just bought my y510p the speaker was perfectly fine. However when it crashed for the first time while playing Tomb Raider, i realized there was a difference between the left speaker and the right speaker after a few days. My problem was not with the left speaker. It was the right speaker. My left speaker works perfectly fine. My right speaker seems to be a little bit softer than it used to be. I wonder why. 

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