12-03-2014 02:04 AM
I was recently playing a game on my laptop (a Lenovo Ideapad z500) when the laptop began freezing and came up with a error message saying something a long this lines of shutting down to prevent data loss.
Since then it's been trying to diagnose and repair with no success, I have attempted to use any of the F8 options but the laptop just restarts with no visible difference. I have also tried a system recovery attempted an intital as I did not have on saved and that didn't work either.
Does anyone have any experience with this issue and/or can advise? Thanks in advance.
12-03-2014 04:12 AM
Welcome to Lenovo forums.
As per the query we understood that you are facing issue with the system not booting in your Lenovo Z500 laptop.
Try to boot the system to safe mode and select system restore to the latest date and check for the issue.
If still the issue persist, then in safe mode uninstall the display driver in device manager and restart the machine and check for the issue.
Check if the system is overheating while playing games or while using any applications.
Hope this helps. Do post back if issue persists!
12-03-2014 05:42 AM - edited 12-03-2014 06:14 AM
Hi, it's actually not letting me access Safe Mode, on the options it is number 4 and I when I select it, it goes through the same cycle.
I can't figure any other way to start up through safe mode it's rather frustrating.
12-04-2014 04:32 AM
Is there any other way of accessing cmd prompt without using the Safe Mode command prompt option which isn't working?
Did I state that you should boot in safemode?
You should select commad prompt in the Advanced Startup option menu. See picture below:
12-04-2014 05:22 AM
No however, I am unsure how to boot up command prompt as I am not getting the option for Advanced Startup Option. One start up it is the Lenovo screen and then after a while it's a blue error screen, back to lenovo then finally to the list of options labelled 1), 2), 3) etc.
12-04-2014 06:26 AM - edited 12-04-2014 01:42 PM
If you refer to your orignal post you stated that the system tried to make a repair without success. That I think is the automatic repair? If yes once the repair attempt is done you should be presented with some options one of which is troubleshoot. If you select this you will see the picture posted earlier.
Edited part: If the above fails, and the OneKey Recovery fails, and the drive is not detected in the bios, I think you now have a crushed hdd and the only solution is a replacement.
12-04-2014 06:48 AM - edited 12-04-2014 08:25 AM
That was the case however, I am not getting that option anymore, why? I have no idea..
If it is the case that my HDD is crushed, what would you reccomend is there a specific one for this make or are there any good quality ones (I don't have any knowledge) I also suspect I will have to send this to a repair shop then or is it a simple job?