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What's DOS?
Posts: 1
Registered: ‎09-23-2016
Location: US
Views: 158
Message 1 of 2

Lenovo Laptop repair problem

My Y-70 gaming laptop's usb port broke. My warranty was expiring in a few weeks so i decided to send it for repair. The chat support person said that i should send it in before my warranty ends and i did so, a week before. After a week i contacted them that nothing had changed in the repaie service tool upon which the tool update saying "the part is not available, we are trying to acquire it". Now a week later, my warranty has ended, the chat and call option is no longer available in the support page. And the reapir tool hasn't given me an update. Now I am regretting sending my laptop in the first place. What is my course of action? How do I contact them now?

Sr Support Specialist
Posts: 8,138
Registered: ‎11-30-2015
Location: PH
Views: 116
Message 2 of 2

Re: Lenovo Laptop repair problem

Hi Shadow2841 , 


Welcome to the Community Forums.


Repair status checking would be available aside from the follow up emails .

SInce the chat design would not apply to the current status of the serial number , you may directly call in 1-877-453-6686 option 4 for the tech support team to have you an active update on your repair. 


Hope this help answer your query. 



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