cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Shadow2841
What's DOS?
Posts: 1
Registered: ‎09-23-2016
Location: US
Views: 158
Message 1 of 2

Lenovo Laptop repair problem

My Y-70 gaming laptop's usb port broke. My warranty was expiring in a few weeks so i decided to send it for repair. The chat support person said that i should send it in before my warranty ends and i did so, a week before. After a week i contacted them that nothing had changed in the repaie service tool upon which the tool update saying "the part is not available, we are trying to acquire it". Now a week later, my warranty has ended, the chat and call option is no longer available in the support page. And the reapir tool hasn't given me an update. Now I am regretting sending my laptop in the first place. What is my course of action? How do I contact them now?

Sr Support Specialist
Posts: 8,138
Registered: ‎11-30-2015
Location: PH
Views: 116
Message 2 of 2

Re: Lenovo Laptop repair problem

Hi Shadow2841 , 

 

Welcome to the Community Forums.

 

Repair status checking would be available aside from the follow up emails .

SInce the chat design would not apply to the current status of the serial number , you may directly call in 1-877-453-6686 option 4 for the tech support team to have you an active update on your repair. 

 

Hope this help answer your query. 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors