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Lenovo Legion Y545 RTX 2060 intel graphics driver issue

2020-01-19, 12:17 PM

Hi Everyone,

 

I have the Lenovo legion y545 with the rtx2060 graphics card but there is an issue,

 

the laptop had a 2018 version of Windows 10 and it worked fine but recently, I noticed there is an update to the latest version, so naturally, I decided to update it, but as soon as the system started up again the screen started to go crazy, there were colored bars on the top that were glitching and moving the whole screen up and down.

 

the only thing that I could understand is that the intel graphics 630 driver is probably the cause, because as soon as you uninstall the driver or disable it the glitch stops, also the laptop works fine in the dedicated graphics setting

does anyone have any ideas as to what is causing this?

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Re: Lenovo Legion Y545 RTX 2060 intel graphics driver issue

2020-01-20, 13:35 PM

Hi Anthony2224,

 

Welcome to the Community Forums.

 

Have you tried updating the display drivers for intel?

Kindly provide the MTM of your machine, so I can look into this for you.


Hope this helps.
Regards,
Jack_Lenovo1



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Re: Lenovo Legion Y545 RTX 2060 intel graphics driver issue

2020-01-20, 14:43 PM

Hi Jack_Lenovo1,

thanks for your reply,

 

well, I got the latest driver from the drivers page for my laptop model, so yes it is updated.

 

also, excuse me for my ignorance but I don't know what MTM is

 

also is there anyway to know if this an software issue or a hardware issue?

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Re: Lenovo Legion Y545 RTX 2060 intel graphics driver issue

2020-01-20, 18:41 PM

The MTM is the model number of your machine. Usually the first digits represents the laptop model, and the last six digits the variation or configuration of your machine.

For example: 81Q60002US

Kind regards,

Jonas Hendrickx

Lenovo Insider, Windows Insider MVP

 

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Re: Lenovo Legion Y545 RTX 2060 intel graphics driver issue

2020-01-20, 20:45 PM

oh thanks for the tip,

the MTM is 81Q6000QUS

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Re: Lenovo Legion Y545 RTX 2060 intel graphics driver issue

2020-01-20, 21:25 PM

Hi Anthony2224,

 

Thanks for the information.

 

I would recommend updating the Intel graphics driver.

 

You can download them here.

 

Hope this helps.

Jack_Lenovo1



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Re: Lenovo Legion Y545 RTX 2060 intel graphics driver issue

2020-01-20, 22:04 PM

thanks for the reply,

as I said, I've already got the latest drivers from this page but the issue is not solved, one more thing that I've noticed is that whenever an animation is being played (say for example the start menu going up animation) the glitch stops but as soon as the animation stops, the glitch comes back.

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