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13 Posts

10-15-2018

US

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Lenovo P1 Laptop - dropping wireless keyboard and wireless mouse

2018-10-15, 18:06 PM

I have the new Lenovo Thinkpad P1 laptop.  I use the microsoft wireless keyboard, and a logitech MX Master wireless mouse, connected via bluetooth.  My keyboard and mouse connections are dropping randomly.  My drivers are up to date, and my bluetooth settings show both devices are paired and working properly.  The only way to resolve this has been to restart my computer.  Is there a way to resolve this?  

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213 Posts

12-24-2011

AE

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Re: Lenovo P1 Laptop - dropping wireless keyboard and wireless mouse

2018-10-15, 18:18 PM

Please check Device Manager, look for Intel Wireless Blutooth (R), Right Click and under "Power Management" disable the device's ability to "Allow the computer to turn off this device to save power".

 

 

Mod's Edit: this post was unmarked as the Solution as the problem continues.

 

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13 Posts

10-15-2018

US

17 Signins

134 Page Views

  • Posts: 13
  • Registered: ‎10-15-2018
  • Location: US
  • Views: 134
  • Message 3 of 5

Re: Lenovo P1 Laptop - dropping wireless keyboard and wireless mouse

2018-10-15, 18:23 PM

Thank you for your quick response!  

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13 Posts

10-15-2018

US

17 Signins

134 Page Views

  • Posts: 13
  • Registered: ‎10-15-2018
  • Location: US
  • Views: 134
  • Message 4 of 5

Re: Lenovo P1 Laptop - dropping wireless keyboard and wireless mouse

2018-10-16, 14:36 PM

I thought this problem was solved after I updated the power settings and turned off the feature on the laptop to allow the laptop to stop the bluetooth devices.  However it happened again yesterday afternoon.  Is there something else I am missing here?  

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213 Posts

12-24-2011

AE

524 Signins

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  • Posts: 213
  • Registered: ‎12-24-2011
  • Location: AE
  • Views: 3544
  • Message 5 of 5

Re: Lenovo P1 Laptop - dropping wireless keyboard and wireless mouse

2018-10-18, 8:01 AM

On E570 I had intermittent bluetooth dropouts, they could be cured either by a reboot or by going into device manager, Disable Device, Followed by Enable Device.

If this cures your issue the permanent fix was (on the same tab) was to "Update Driver" and let it find a later driver directly from microsoft rather than relying on Lenovo driver.

 

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