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Svalm
Paper Tape
Posts: 2
Registered: ‎04-13-2016
Location: NA
Views: 220
Message 1 of 4

Lenovo Y-50 strange keyboard behavior

Hey. My Lenovo Y-50 is just over a year old and all of a sudden the keyboard started acting strangly. On the windows login screen everything is normal but then the keyboard doesn't work at all. When I turn on the on-screen keyboard it starts working right away. Any ideas what the problem might be?

Sr Support Specialist
Posts: 8,550
Registered: ‎11-30-2015
Location: PH
Views: 203
Message 2 of 4

Re: Lenovo Y-50 strange keyboard behavior

Hi Svalm ,

 

Welcome to the Community Forums.

 

How was it if you use an external USB keyboard? 

Erratic key behaviour may be influence by softwares (ex. malware/virus ) so would this also happen with the laptop working on safe mode ?

 

Try to update the keyboard drivers and if same issue , uncheck the box to disable filter keys .

 

When did the issue started ? If there was changes made on default settings a system restore to go back to previous date maybe able to fix it the way it was on that date .

 

How was it if you create another user account as administrator? This is to isolate if issue is systemwide or only on user profile.

 

Finally check the keyboard performance in the BIOS (refer to manual downloadable from the support site on how to go to BIOS specific to your model) or booting on a rescue image. If same issue then it may be an issue with the hardware and best to check if there are obstructions (dirt/particles/ liquid spills) that may cause this . 

 

Update us how it goes. 

 

 

Regards



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Svalm
Paper Tape
Posts: 2
Registered: ‎04-13-2016
Location: NA
Views: 163
Message 3 of 4

Re: Lenovo Y-50 strange keyboard behavior

Hey, I tried everything and nothing seemed to be working. But then I disabled filter keys, enabled it again and tweaked the settings a tiny bit and now everything has been working for a few days. I'm not sure what it was but the problem seems to have been in the filter keys settings.

 

Thanks for the quick reply.

Sr Support Specialist
Posts: 8,550
Registered: ‎11-30-2015
Location: PH
Views: 155
Message 4 of 4

Re: Lenovo Y-50 strange keyboard behavior

Hi Svalm , 

 

 

Greetings. 

 

Filter keys are usual settings that affects the user profile , as when you describe it as upon logging in .

Great that it works for you. 

 

Please feel free to visit our community at anytime for your query and sharing ideas too. 

 

Cheers



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