05-19-2013 09:43 PM
About two months ago I recieved my Lenovo Y400. Everything about it has been great except one thing. The entire case is prone to clicking when pressure is applied to certain areas. The computer just feels cheaply made due to this. I am wondering if this is normal, or if perhaps a couple screws are missing, and I should have it sent in.
To be specific, the most annoying spot would be the middle of the base of the laptop, above the keyboard, and to the right of the power button. Applying pressure hear causes it to snap inwards by about a centimetre, and emit two loud snapping noises, very similar to a jar of pickles.
The other areas where there seems to be problems is on the casing directly to the left and right of the screen. These do a very similar thing when pressure is applied.
So, is this normal, or did I recieve a faulty laptop? Lastly, if I do need to send it in, would I lose everything on my hard drive? Thanks!
05-20-2013 03:13 AM
Welcome and Thanks for posting in the Lenovo Community,
Am sorry to hear about the issue that you’re facing and please make sure that if you send it to the service center they will check the Hardware to check if the screws are missing or not,
Regarding the data on the HDD kindly confirm with the service center to let you know first as I believe if it’s for the Hinges and Screws issue it won’t be related to the HDD data stored:
Hope the information helps. Let us know.
Thanks and Best Regards,