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idjaw
What's DOS?
Posts: 1
Registered: ‎09-28-2013
Location: Michigan
Views: 383
Message 1 of 2

Lenovo Y400 SSD Issues

Hi, I own a Lenovo Y400 with a 16GB Sandisk U100 SSD pre-loaded with Windows 8 from Lenovo.

 

Since last month I am told by the system that my hard disk drive may be faulty and I need to back up my data and prevent using the computer until my HDD is fixed.

 

I also got a "Risky" status on my Intel Rapid Storage Technology software embedded into my Windows. I tried to suprress it a few times but it come out again eventually.

 

Some details:

- Starting about 3 weeks ago, the computer can't be turned off properly, after I turn off (hovering my mouse to the right hand side of the monitor and click shut off), it will just give me a black screen but my computer didn't shut off totally (the led on my keyboard is still on) and this happened quite a few times. Anyway since I had a desktop I usually work on desktop but when I'm travelling I will use the laptop.

- Everytime it happened, I tried to "hard reset" the computer (pressing the power button for several seconds until the system shut off)

- I tried to back up my data using the windows back up, it stuck at 97% for like 6 hours and I thought something was not right.

- I also tried to create a system recovery disk but the "Please Wait" screen has been loading for like 2 hours without moving at all

- I already manually back up ("Copy & Paste all my documents, musics, videos, etc" to my hdd) since the auto back up won't work.

- I already call Lenovo Customer Service but they are notoriously slow and they inform me to back up my computer first before I reset the laptop

 

Any idea how can I check if my SSD is faulty? I was thinking to reinstall my Windows 8 but since I wasn't provided with Win8 recovery disk or whatsoever during purchase and I can't even make a recovery disk, what can I do for my issue?

 

Thanks a lot for your help!

Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 347
Message 2 of 2

Re: Lenovo Y400 SSD Issues

hi idjaw,

 

Welcome to the Forums.

 

Try to download and install HD Tune and run an error scan on the HDD/SSD. This will verify if there's bad blocks on the drive. There's also a health tab where you can check if the drive's healthy or not.

 

If you get errors, you will need to contact lenovo for service as re-imaging the machine via the OneKey Recovery button will most likely produce freezing or "stucked on xx %" issue.

 

I hope you get the laptop repaired soon.

 

 

Regards



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