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Posts: 5
Registered: ‎03-30-2012
Location: Ottawa, ON
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Lenovo Y470 - Fullscreen Video/Audio Freezes

Hi all!

 

I bought a Lenovo Y470 with Intel core i7-2670QM, 8GB RAM, and switchable graphics (NVIDIA GeForce GT 550M)

I am overall very happy with my purchase

 

However there is a problem with video/audio playback.

No matter what media player I use, my laptop freezes after 5-10 minutes of playback.

It will freeze for about a minute and then resume playing.

This applies to online and local media.

 

I doubt my system requires this much time to buffer or that it is incapable of playing the media.

It is unusual because my laptop plays taxing computer games with ease.

I can play Skyrim and Mafia II on full graphics without any lag.

Community Moderator
Posts: 13,431
Registered: ‎12-07-2009
Location: Česká Republika

Re: Lenovo Y470 - Fullscreen Video/Audio Freezes

hi huliosocoolio

can you check which model of hdd you have first? also, can you check if the smart power saving tab on the power management if the hdd power save mode is on?

http://www.krasotaiskusstva.com
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Posts: 5
Registered: ‎03-30-2012
Location: Ottawa, ON
0 Kudos

Re: Lenovo Y470 - Fullscreen Video/Audio Freezes

I have the WDC WD7500BPVT-24HXZT3 hard drive.

It is partitioned into a Local Disk (CSmiley Happy and Lenovo (DSmiley Happy.

 

And in smart power-saving, both CPU and HDD power-saving are checked.

Community Moderator
Posts: 672
Registered: ‎06-20-2011
Location: Racine, WI

Re: Lenovo Y470 - Fullscreen Video/Audio Freezes

Do you have R.I.C. enabled?  Maybe the problem is caused by this. See this thread:

 

http://forum.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Y570-Windows-media-player-problem/m-p/720433#M...

 

Cheers!

 

DragonRider

I'm DO'ing IT
X1 Carbon 2nd Gen (20A8) ThinkPad
YOGA Tablet 2 Pro-1380F
IdeaCentre A520 All-In-One i5-3230M
Lenovo Y470 i7-2630QM
T420
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Posts: 5
Registered: ‎03-30-2012
Location: Ottawa, ON
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Re: Lenovo Y470 - Fullscreen Video/Audio Freezes

No, I dont have R.I.C. enabled.

I believe it may have something to do with the HDD going to sleep.

802.11n
Posts: 410
Registered: ‎01-24-2012
Location: Australia

Re: Lenovo Y470 - Fullscreen Video/Audio Freezes

Have you tried event viewer to see if there is anything logged at the time you freeze up, just note the time it happens go into  event viewer and check for any errors or warnings for the time noted by you at the time of the freeze.

Ctrl-Alt-Del
Posts: 5
Registered: ‎03-30-2012
Location: Ottawa, ON
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Re: Lenovo Y470 - Fullscreen Video/Audio Freezes

There was no event logged at that time, unless I am not looking in the right place.

Any other ideas?

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Posts: 5
Registered: ‎03-30-2012
Location: Ottawa, ON
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Re: Lenovo Y470 - Fullscreen Video/Audio Freezes

Hey just  wanted to let you know the I managed to figure out the problem.

Somehow uninstalling Energy Management fixed it.

Thanks for your help!

Fanfold Paper
Posts: 2
Registered: ‎06-15-2012
Location: Fuquay Varina, NC
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Re: Lenovo Y470 - Fullscreen Video/Audio Freezes

You need to watch that software, big issues for me also.  Lenovo not really great help on this - they decided it was hardware, replaced some parts, then I had to fix my own software to return to before they touched it.    I'm keeping my fingers crossed now, 3 months with this laptop....not sure yet if it was the right choice.