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ielshahat
What's DOS?
Posts: 2
Location: Egypt
Views: 281
Message 1 of 3

Lenovo Y50 - 70 Egypt Warranty Service

I have purshased a lenovo y50 laptop on 19th March during my trip to USA then I returned Egypt back and discovered that the laptop is defected with dead area in the trackpad and a horrible display with very ugly yellow color.

 

I contacted Lenovo Egypt and they told me to go to service provider to get these issues fixed. The service provider said they will replace the trackpad but they see that the screen is normal and they have no solution for it.

 

Before I bougth it, I made sure that all waranty services can be done from Egypt but Lenovo Egypt refused to replace the laptop and the service provider refuses to fix the screen. It is really disappointing!!

 

[Moderator note: Edited to remove personal information]

ielshahat
What's DOS?
Posts: 2
Location: Egypt
Views: 242
Message 2 of 3

Re: Lenovo Y50 - 70 Egypt Warranty Service

How to escalate this issue to Global Lenovo support?

saver175175
Fanfold Paper
Posts: 12
Location: NA
Views: 81
Message 3 of 3

Re: Lenovo Y50 - 70 Egypt Warranty Service

why there is no answer for customes i know that lenovo good in customer care 

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