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Thoemke
Paper Tape
Posts: 3
Registered: ‎12-03-2016
Location: US
Views: 901
Message 1 of 10

Lenovo Y50-70 broken hinge, screen cracked from it

Hello I have had a broken hinge through my screen for a few months now and wasn't aware that this was a manufacturitng error, can anyone please please please reach out to me and help me out on how to get this repaired? I want to go back to school and need to be able to close this laptop I spent over 1100 dollars on and be able to take it around, I will even pay for shipping and what not I just want it fixed! Please if anyone knows how I can get this fixed please help me out, the website is telling me this is out of warranty but I want to get it fixed for something I had nothing to do with. I can provide pictures and anything else I just really dont want to have this broken screen anymore. Please Lenovo help me out and help me trust your products as this is my first one I have ever purchased and have loved this laptop in every way otherwise! I would love to continue buying your products if you can help me correct this problem I am having, I can provide my email if you dont have it and cellphone contact information as well. Thank you - Zach

nitinvertigo
Serial Port
Posts: 18
Registered: ‎10-17-2014
Location: Hyderabad
Views: 841
Message 2 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it

I have only a broken hinge but the screen is fine. What I did was to buy a refurbished bottom cover from ebay (it was cheaper than original lenovo one). and changed it myself. What u have to remember is that when u r reinserting the screws do not completely tighten the two screws near the screen otherwise it will break again. As for the screen u can buy one from laptopscreens.com. The original one costs $39.99 but its better to get a replacement one from LG as they are way better than the original one. search for this LP156WF4(SP)(B1) or LP156WF4(SP)(D1). Costs around $74. They deliver in 1-2 days across US. Hope it helps.

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 826
Message 3 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it


Hi Theomke,
If you contact lenovo support they will be able to arrange for the unit to be assessed and repair.
@Thoemke wrote:

Hello I have had a broken hinge through my screen for a few months now and wasn't aware that this was a manufacturitng error, can anyone please please please reach out to me and help me out on how to get this repaired? I want to go back to school and need to be able to close this laptop I spent over 1100 dollars on and be able to take it around, I will even pay for shipping and what not I just want it fixed! Please if anyone knows how I can get this fixed please help me out, the website is telling me this is out of warranty but I want to get it fixed for something I had nothing to do with. I can provide pictures and anything else I just really dont want to have this broken screen anymore. Please Lenovo help me out and help me trust your products as this is my first one I have ever purchased and have loved this laptop in every way otherwise! I would love to continue buying your products if you can help me correct this problem I am having, I can provide my email if you dont have it and cellphone contact information as well. Thank you - Zach


 

nucleon
Punch Card
Posts: 13
Registered: ‎01-09-2016
Location: USA
Views: 814
Message 4 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it

How do we contact Lenovo Support?
Community Moderator
Community Moderator
Posts: 4,221
Registered: ‎11-18-2012
Location: US
Views: 809
Message 5 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it

Nucleon, you can contact Lenovo Support at the phone number below......

 

Lenovo Support - USA
1-877-453-6686
24 hours a day 7 days / week



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nucleon
Punch Card
Posts: 13
Registered: ‎01-09-2016
Location: USA
Views: 806
Message 6 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it

thanks, they won't help me if my warranty has expired though right? It ran out a few days ago lol
Community Moderator
Community Moderator
Posts: 4,221
Registered: ‎11-18-2012
Location: US
Views: 799
Message 7 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it

Nucleon, the best I can say is give them a call.   I don't work for Lenovo, but if your warranty expiration date is only a few days old I would give them a call and explain your situation.  Just remember politeness will get more action than ranting. 



___________________________________________________________
♦ Find a post helpful? Thank that member by clicking on the ☆Star☆ below
     to award them a Kudo.
♦ Posting a problem and a reply is helpful and it answers your question,
     please mark it as an "Accept As Solution"
♦ I'm not a Lenovo employee, just a volunteer geek who likes to help folks.
Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

Communities:    English English    Deutsche Deutsche     Español Español     Portugues Portugues     Russian flag Русскоязычное

nucleon
Punch Card
Posts: 13
Registered: ‎01-09-2016
Location: USA
Views: 793
Message 8 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it

Thanks for your help. I probably will just ask for a coupon towards a new laptop or something.
steve28105
Punch Card
Posts: 6
Registered: ‎12-20-2016
Location: US
Views: 735
Message 9 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it

Did you get a solution to this problem? I have the same issue...
nucleon
Punch Card
Posts: 13
Registered: ‎01-09-2016
Location: USA
Views: 727
Message 10 of 10

Re: Lenovo Y50-70 broken hinge, screen cracked from it

unfortunately not... lenovo left me out to dry on this one

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