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2 Posts

02-21-2016

Romania

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Lenovo Y50-70 keyboard big problem

2016-02-21, 16:32 PM
Hello. I bought a new Lenovo y50-70 some 9 months ago or so and a few weeks ago some keyboard keys stopped working all of a sudden. I DID NOT hit or damage in anyway any part of the notebook which makes the problem a real mistery to me. Keys like f g h sometimes a or d doesn t work. Sometimes F1 i or p and some numbers. At first the problem was only with D Then it went to the other keys as well. The shop from where I bought can repair it without cost but they will keep the notebook for about 2 weeks which is NO WAY an option for me since I need it on a daily basis for work. Please tell me what to do, I tried formatting/reinstalling windows but it didn't work
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12665 Posts

11-30-2015

Philippines

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Re: Lenovo Y50-70 keyboard big problem

2016-02-22, 17:38 PM

Hi anaspet25 , 

 

 

Welcome to the Community Forums. 

 

Ideal to most business and school laptops are warranty upgrade from usual default Depot repair , warranty can be upgraded to Onsite repair where onsite technician would do the repair on your location depending on countries available . 

 

As such you may want to have your local IT to replace the keyboard and just have it sent out for the part instead. 

You can review the hardware manual for the guide .

 

And since it would be included along with the entire top cover , replacing the keyboard would be replacing the entire top cover that is why Depot repair is recommended.  

 

Uodate us how it goes. 

 

 

Regards



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3508 Posts

04-02-2014

Mexico

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Re: Lenovo Y50-70 keyboard big problem

2016-02-23, 16:35 PM

I have to agree with Spidey, this seems like a hardware failure and possibly needs a keyboard or the connectors replacement.

You should send it in for repairs, sorry but you will need a backup laptop or machine to continue your work meanwhile.

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