11-04-2017 08:25 AM - last edited on 11-04-2017 08:52 AM by Majestic
Y50-70 laptop, SN ########, it is still on the warranty then checking the lenovo.com website.
The problem with the screen, pink shades and overlay of images.
But my question is about the warranty service.
I've brought the laptop to the nearest authorised warranty service center in Odessa, Ukraine. Firstly, they accepted a warranty issue and took the laptop. But the next day they called and asked to bring them papers (receipt or warranty card). Unfortunately, as I had bought it in different country and I moved few times since the day of purcase, I can't find these papers. So, the service center returned the laptop and refused to carry a warranty repair, despite the fact it still has an international warranty (it is going to expire in 5 days, btw).
What can I do? Is it a normal practice everywhere, or only in Ukraine? Honestly, I become really dissappointed with Lenovo products and service...
Mod's Edit: Serial number removed from public view to protect member from its unwanted use.
Y50-70, Machine Type Model 80EJ59445858
11-04-2017 08:56 AM
11-04-2017 09:17 AM
Thanks for the reply.
I have already had a warranty issue with this laptop before, back in 2015. In the same service workshop in Odessa they replaced HDD, because original one was defective. And I reminded the servicemen about that case, but they answered that it changes nothing.
I also called to the central representative of Lenovo in Ukraine, thay also didn't help.
I tryed to find any contacts of international customer service to talk wih them directly, but seems there are no.
11-04-2017 09:54 AM
11-06-2017 03:43 AM
Unfortunately I can't find any contact information of Lenovo tech support, excluding a callback option, which is only valid for US customers. I'll appreciate it if anybody knows and can share their email or somethin.
Thanks id advance
11-06-2017 04:56 AM