07-13-2017 05:16 PM
I have a Lenovo Y50-70 Touch that I bought in 2015. Recently it has not been able to turn on . Every time I try to turn it on , it will start up and the keyboard will light up but the screen will be black . And about after 5 seconds it will shut up and keep repeating these steps till I shut it down completely. Does anyone know why?
This is a video I found on YouTube of what exactly happens to my laptop.
Thank you !
07-14-2017 01:49 AM
Thanks for using the Lenovo forums.
Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.
(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal
If that doesn`t work, then just see if you can perform a factory reset all.
If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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