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PotatoSeal
Paper Tape
Posts: 3
Location: US
Views: 413
Message 1 of 4

Lenovo Y50 Battery port, Or battery itself problem? {Not Charging}

Hopefully I get a solution to this question but my Lenovo Y50 has not been charging even after I thought it was my laptop charger was broken I bought a new one of the same exact type and It still didn't work and did the exact same thing as it did with my old charger. (i had this laptop for a year)

 

What did the laptop exactly do?

 

Well my laptop when I plugged it in it didn't work unless I set it up in a certain way to where I wiggled the charger tip around untill it finally said It was charging and I had to hold it into that position like a statue or else it would unplug if it moved an inch. That's not even the worst part! My chargers also heat at the tip. By heat I mean it literally gets so hot I burn myself on touching the plastic part and the metal part was very hot, when this happened on my new charger I made sure to unplug it right away to avoid doing any damage to it.

 

Solutions I have already tried:

Went into my control panel -> device manager -> Uninstalled both of the battery things like the ac adapter and the other thing I don't remember what it was called -> reinstalled -> Worked for a bit but not 100% gauranteed and after a while it didn't work

 

Can't do a battery gauge reset because charger always unplugs

 

Already tried BIOS does nothing.

 

Don't even tell me to restart my laptop lol.

 

Summary:

Y50 won't charge, Have to have charger at certain angle to charge

Tip over heats

did everything in device manager to fix it

no driver updates

 

So what's the problem the battery of the laptop itself? The laptop battery port, or somehow still the laptop AC adapter somehow.

 

If you need more information on the problem I will surley answer if you specify. and btw lenovo support by calling won't even answer and keeps telling me to refer to the contact us page .

 

To LENOVO!!: PLEASE FIX YOUR LAPTOP BATTERY ISSUES ALL I SEE ON THE FORUMS IS BATTERY BATTERY AND MORE BATTERIES THIS NEEDS TO BE FIXED! 

Retired Support Specialist
Posts: 3,772
Location: IN
Views: 370
Message 2 of 4

Re: Lenovo Y50 Battery port, Or battery itself problem? {Not Charging}

Hi Seal,

 

Welcome to Lenovo Forums.

 

Kindly perform Power Drain and set BIOS default:


Try turning off and removing the battery first.
With adapter charger unplug, press Power button for 15seconds to drain power inside. 
Plug in adapter charger and press Novo button instead of the power key to turn it on for the Novo Menu 
Choose BIOS setting 
On Exit tab , load optimal default then Y then place battery back before save changes and exit.

Check if charging.

 

Let us know how you get on.

Regards,

Shashi

 

Tap that Kudos button if I helped 
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PotatoSeal
Paper Tape
Posts: 3
Location: US
Views: 351
Message 3 of 4

Re: Lenovo Y50 Battery port, Or battery itself problem? {Not Charging}

How am i supposed to put the battery back before save changes and exit if when I move my laptop the slightest bit while it's plugged in it shuts off because the AC Adapter disconnects?

I can did the rest of the steps but the last one is impossible.
Retired Support Specialist
Posts: 3,772
Location: IN
Views: 344
Message 4 of 4

Re: Lenovo Y50 Battery port, Or battery itself problem? {Not Charging}

Hi Seal,

 

I would suggest you to contact the nearest service center for hardware assistance.

 

Good luck

Regards,

Tap that kudos button if I helped 
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