01-19-2016 01:33 PM
01-19-2016 02:47 PM
Kind of unsual for it to shutoff and not able to turn it on all of a sudden. Does it have no signs of life at all? No lights on any of the indicator.
If that's the case there are couple of things you can try.
• Remove AC adapter, press and hold power button for 30 secs, replug AC adapter, turn it on using Power Button/Novo Button (Button beside the power button). If you're able to turn it on using Novo Button, go to Normal Startup.
• Test with a different AC adapter, make sure you charged it for more than an hour, or test the AC adapter on a different computer, see if it will charge.
Hope this will be helpful.
01-19-2016 02:55 PM
Thanks for the reply.
No, no signs of life at all. Tried the power button+ nova button combo with it unplugged and also with it plugged in with no luck.
The Y50 uses a pretty unique power adapter that won't fit into any of the other laptops in my house so I can't test that. I've never had a problem with this one though.
01-19-2016 04:44 PM
You tried to charge it for about an hour? If that's the case, I strongly recommend for you to go to a local store, it depends on your location, maybe you can test it with a known working ac adapter. Because if pressing both power button and novo button still not showing any signs of line, it's possible that the battery was fully drained and no longer able to turn on, and is possible that the ac adapter might be faulty as well.
If everything fails, then that's more of a hardware issue for me, and I suggest you contact support based on your country.
01-19-2016 07:11 PM - edited 01-19-2016 07:12 PM
Welcome to the forum - glad that rapidfury had some suggestions for you...
Is this a Y50-70 model? On older models that have removable batteries, Rapid Fury's suggestion would be to remove both the AC and battery and then to press and hold the power button several times for several seconds each time to drain capacitance and then reconnect the battery and AC and restart.
The Y50-70 seems to have an internal battery which would require disassembly of the system to unplug it, and I can't recommend that if the system is still under warranty. Many systems with internal battery have a reset button - a small pin hole on the bottom cover. You might check for that. If your system has one, you can press the reset with a paperclip.
If you go to our support site , you can check the warranty status for your system by putting in the serial number found on the bottom. The base warranty is generally 1 year and may have a couple extra months to cover time spent in inventory with resellers. Hopefully your system is still in warranty.
If your system is in warranty, I recommend you contact support.
If it is out of warranty and you are comfortable working on it, we can try to offer further advise here.
01-19-2016 07:25 PM
01-19-2016 07:58 PM
Actually, I was only able to check the "System X" warranty because when I'd try on the page you linked to I'd just get a system is busy message and nothing would happen. I dont know if its because I'm doing this on my phone or not because I no longer have a computer but I'd appreciate it if a trusted member would check for me with a computer.