05-26-2019 09:31 AM
I see that external microphones have been a persistent problem with Lenovo laptops over the years, but even with all the online advice I cannot get my set-up to work.
I am using a Lenovo Y50. Last week I bought this microphone, a Neewer NW-700, powered by this phantom power source. All my research told me that Lenovo laptops require a combo jack splitter/adapter, so I bought this.
I have adjusted all the necessary microphone permissions, tried Realtek Audio Manager, experimented with different plug-in options (I know the 3.5mm headphone jack is actually a combo jack, so to plug the splitter in there, but even so nothing registers) and updated my drivers. Prior to this, my laptop did seem to register something was being plugged in, and for a brief period, it seemed I had gotten it working. In retrospect, the audio quality was nowhere near as clear as online audio tests have shown it as. Since updating the drivers my laptop does not recognise anything being plugged in.
I've ordered two different splitters in case the problem lies with what I bought, but I am really quite stuck on how to overcome this. Could it just be an internal hardware problem relating to external microphones? Any help will be greatly appreciated!
05-27-2019 06:30 PM
Thank you for using the community forums.
Could you try to run and install all the available updates using the Lenovo Vantage application and check if the issue remains? You can install the Lenovo Vantage application here https://www.microsoft.com/en-us/p/lenovo-vantage/9wzdncrfj4mv.
Let us know how it goes.