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LayneM
Paper Tape
Posts: 2
Registered: ‎10-12-2016
Location: TT
Views: 292
Message 1 of 4

Lenovo Y50 Key problem

The 's' recently started giving trouble I left it for a while and it worked again but today it seems like it has stopped working all together. I removed the key cap and cleaned under the key but it still isn't working. Will I have to get an external keyboard or get my keyboard replaced?

Sr Support Specialist
Posts: 8,161
Registered: ‎11-30-2015
Location: PH
Views: 259
Message 2 of 4

Re: Lenovo Y50 Key problem

Hi LayneM , 

 

Welcome to the Community Forums. 

 

What would be the machine number for the specific Y50 ? Check on the machine number from the sticker or check it from here ,just keep your serial number confidential.

 

To check directly if it's physically failing with only a single key , I usually check it within the BIOS of the machine , under security tab for creating password to test the key but not saving it and just restarting without changes.

 

Options do include single key repair similar to this , full keyboard replacement as done for in warranty machines to call in technical support , using onscreen keyboard , using external keyboards and also reassign the s key to a different key using similar software like sharpkeys or tweakkey.

 

Update us how it would work best for you. 

 

Regards



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LayneM
Paper Tape
Posts: 2
Registered: ‎10-12-2016
Location: TT
Views: 253
Message 3 of 4

Re: Lenovo Y50 Key problem

The Model number is 20378.

I've already removed the key and cleaned it and it still doesn't work.I don't think an on-screen keyboard will work for long term, maybe an external keyboard.

 

Would you mind better explaining how to check the individual key in the BIOS.

 

Thanks

Sr Support Specialist
Posts: 8,161
Registered: ‎11-30-2015
Location: PH
Views: 244
Message 4 of 4

Re: Lenovo Y50 Key problem

Hi LayneM , 

 

Going in the BIOS (outside windows) :

Turn off and use the Novo button (item8 page 3) to power on the machine .

Novo Menu would offer BIOS setup to choose. 

On security tab (option to type letters therefore to test "s") create password

Note: this is just to check if s is working or not so no need to save anything and just exit out without saving or just press the power button down till it manually powers off. 

 

If same issue on the s key not working, we would know that it's hardware issue and you may need to consider other options mentioned.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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