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11 Posts

08-02-2015

Colombia

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Lenovo Y50 Missing Dolby app

2016-11-08, 22:37 PM

Hello.

 

I have a Lenovo Y50 that was updatep from Windows 8.1 to Windows 10 and now I can't find Dolby Digital App (which allowed me to choose different audio profiles)

 

I've downloaded and installed all drivers from here, but still can't find the app (I think I remember that app was installed alongside Audio Driver)

 

Thanks for your help :)

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3815 Posts

12-24-2015

India

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Re: Lenovo Y50 Missing Dolby app

2016-11-10, 9:14 AM

Hi there, lysander        -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try this Uninstall the Audio driver first from Device Manager, be sure to do it this way

 

  1. Under Device manager, Open sound and gaming controllers, now right click on your audio device (realtek)

                 Select uninstall, A pop up should appear asking to delete driver software, Be sure to place a check on the box.

  1. Restart the system and it should be back under device manager, Repeat step one and do this again until you only see High defitnition Audio under Device Manager, This indicates that you are running in a Generic Audio driver.
  1. Now to reinstall a synced Audio and Dolby driver.

Download this driver

Realtek Audio Driver for 64-bit Windows

 

And this time install this all the way thru.

 

restart the computer installation.

 

Now Open the Path that it gave you earlier, ex. C:/drivers/Realtek

 Look inside that realtek folder and look for a folder named Dolby or DolbyGUI

  inside that folder you will find installation files

 

     Dolby Advanced audio

     Dolby Theater

     Dolby digital plus

 

Install the one that came with your system and you should have it back

 

Update us how it goes.

 

 

 

 

 

Regards,         

 

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3815 Posts

12-24-2015

India

2177 Signins

71411 Page Views

  • Posts: 3815
  • Registered: ‎12-24-2015
  • Location: India
  • Views: 71411
  • Message 2 of 4

Re: Lenovo Y50 Missing Dolby app

2016-11-10, 9:14 AM

Hi there, lysander        -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try this Uninstall the Audio driver first from Device Manager, be sure to do it this way

 

  1. Under Device manager, Open sound and gaming controllers, now right click on your audio device (realtek)

                 Select uninstall, A pop up should appear asking to delete driver software, Be sure to place a check on the box.

  1. Restart the system and it should be back under device manager, Repeat step one and do this again until you only see High defitnition Audio under Device Manager, This indicates that you are running in a Generic Audio driver.
  1. Now to reinstall a synced Audio and Dolby driver.

Download this driver

Realtek Audio Driver for 64-bit Windows

 

And this time install this all the way thru.

 

restart the computer installation.

 

Now Open the Path that it gave you earlier, ex. C:/drivers/Realtek

 Look inside that realtek folder and look for a folder named Dolby or DolbyGUI

  inside that folder you will find installation files

 

     Dolby Advanced audio

     Dolby Theater

     Dolby digital plus

 

Install the one that came with your system and you should have it back

 

Update us how it goes.

 

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

0 person found this solution to be helpful.

This helped me too

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11 Posts

08-02-2015

Colombia

29 Signins

197 Page Views

  • Posts: 11
  • Registered: ‎08-02-2015
  • Location: Colombia
  • Views: 197
  • Message 3 of 4

Re: Lenovo Y50 Missing Dolby app

2016-11-10, 17:22 PM
I did as you said and it all worked like a charm.

Although I didn't find a folder named Dolby nor DolbyGUI inside C:/drivers/Realtek, there was two folders named DS1 and PCEE4.

Inside DS1 there were two folders again:x64 and x86, and inside them DolbyDigitalPlusAA and DolbyDigitalPlusHT.

I decided to install DolbyDigitalPlusHT and then the app was available again

Thank you very much. :)
Live to win, dare to fail...
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3815 Posts

12-24-2015

India

2177 Signins

71411 Page Views

  • Posts: 3815
  • Registered: ‎12-24-2015
  • Location: India
  • Views: 71411
  • Message 4 of 4

Re: Lenovo Y50 Missing Dolby app

2016-11-14, 5:38 AM

Great that all goes well.

Please feel free to utilize our forums at any time.

Cheers!!:smileyhappy:

 

 

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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