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kirasenssei
Paper Tape
Posts: 3
Registered: ‎01-04-2020
Location: FR
Views: 409
Message 1 of 6

Lenovo Y50 - Touchpad left and right clikc never worked :(

Hi all there,  

 

I'm owner of a Leovo Y50 Laptop and I have a issue about my touchpad left and right click -> They doesn't work.

I try to uninstall and re install the driver but seems that anything change ...

 

I don't know if someone here have already face this issue and solve it.

 

Thank in advance for anyone help : )

 

Here some screen informations : The yellow part doesn't seem been responding no matter option selected.

 

pilote_souris.png   click.png

 

 

Support Specialist
Posts: 625
Registered: ‎11-04-2019
Location: US
Views: 373
Message 2 of 6

Re: Lenovo Y50 - Touchpad left and right clikc never worked :(

 

Welcome to the Community Forums kirasenssei!

 

Nice to have you here!

 

Would like to get additional details from you for this to be sorted out:

 

  • Can you please provide your laptop's MTM (ex. 80Q600FJPH) for us to check your device's specifications?
  • What Windows OS are you also using for that device?

Will be waiting for your response.

 

Thanks!

 



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kirasenssei
Paper Tape
Posts: 3
Registered: ‎01-04-2020
Location: FR
Views: 362
Message 3 of 6

Re: Lenovo Y50 - Touchpad left and right clikc never worked :(

Hello Adriel_lenovo !

 

Thank you for your message and your welcoming Smiley Happy

 

Of course ! Please find the asked informations below :

  • Laptop MTM : 59442522 (Lenovo Y50)
  • OS : Windows 10

 

Thank you very much !

 

Highlighted
Support Specialist
Posts: 625
Registered: ‎11-04-2019
Location: US
Views: 357
Message 4 of 6

Re: Lenovo Y50 - Touchpad left and right clikc never worked :(

 

Hi kirasenssei!

 

Thanks for the response!

 

Please use this link to update your touchpad driver. Once done, restart the laptop and check if it now works.

 

Based on the screenshot that you've provided, go back to ELAN touchpad driver and select Option.

 

On that page, there should be an option in there wherein you can restore it all to defaults.

 

The complete steps on how it can be done can be found on this link.

 

Please proceed only in this step if updating the touchpad driver will not work.

 

Let us know what will happen.

 

Thanks!

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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kirasenssei
Paper Tape
Posts: 3
Registered: ‎01-04-2020
Location: FR
Views: 351
Message 5 of 6

Re: Lenovo Y50 - Touchpad left and right clikc never worked :(

Hi Adriel_lenovo !

 

Thank you for your quick response : )

 

Unfortunattely this two solutions don't solve the issue.

 

I downloaded and installed the driver provided and restarted the computer but nothing change : )

restored the option in ELAN configuration to "all to defaults" but nothing neither.

 

I'm sorry : /

Support Specialist
Posts: 625
Registered: ‎11-04-2019
Location: US
Views: 344
Message 6 of 6

Re: Lenovo Y50 - Touchpad left and right clikc never worked :(

 

Hello @kirasenssei!

 

Thanks for the info.

 

Try to uninstall the driver into your laptop's device manager.

 

Once done, restart the laptop and check if the touchpad will work using the generic driver.

 

If that won't work, try to get the latest touchpad driver again through the link that I have provided since the driver has been removed.

 

You may also check this previous post from other users who've experienced the same issue to see the workaround that they've performed.

 

Let us know what will happen this time.

 

Thanks!

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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