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meskelin
Paper Tape
Posts: 3
Registered: ‎03-31-2017
Location: FI
Views: 541
Message 1 of 6

Lenovo Y500 audio jack

Hi,

I broke my 3,5mm audio jack a short time ago by hitting the aux cable accdentally so that it snapped inside. I ordered new audio/usb port and assembled it. The usb and microphone jack works fine but the computer doesnt regognice the aux cable or headphones at all! If i go to sounds and playback devises, it wont show headphones there. If i go to realtek controlpanel, there is nothing that would work. I have uninstalled and reinstalled realtek now for two times. No change. The sound comes only out from the speakers.


I'm using windows10. 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 505
Message 2 of 6

Re: Lenovo Y500 audio jack

Hello Meskelin

Thanks for using the Lenovo forums.

Are you sure that it is the right part that was ordered for the unit? It may be that it is not compatible with the setup.

 

Check the connections again, make sure that nothing is loose or left unconnected.

 

You can also try to download the Audio and Chipset drivers for the unit from the support page.

 Make sure to reboot after the update.

 

Also, try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 495
Message 3 of 6

Re: Lenovo Y500 audio jack

Just to verify, do you get a pop-up notification whenever you plugged-in a headphone / earphone?

Link to picture

 

If yes then your issue is most likely similar to this article.As per these specs, the Y series uses an audio combo jack (headphone and mic). Although this port supports various mobile headphones, you may need to get a PC Headset to 3.5mm Smartphone Adapter if you're using a traditional headset with a separate. Audio and mic connector.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

meskelin
Paper Tape
Posts: 3
Registered: ‎03-31-2017
Location: FI
Views: 487
Message 4 of 6

Re: Lenovo Y500 audio jack

The part i have is this: http://www.ebay.com/itm/132048882534 Should be the right one. Maybe I have to report from it..

No help with removing static charges. 

Cant find any other drivers than the realtek drivers from support page.

I already checked the connections and for me they seem good.

After the aux cable snapped and styed inside for some weeks, i still used the computer. The sound came from speakers. Is it possible that the broken jack could have caused any harm further than for the chipset?

meskelin
Paper Tape
Posts: 3
Registered: ‎03-31-2017
Location: FI
Views: 486
Message 5 of 6

Re: Lenovo Y500 audio jack

I do NOT get popup for the headphone jack. If i stuck a microphone in, i do get a popup. I have tried with many different 3.5mm headsets and aux cables. 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 475
Message 6 of 6

Re: Lenovo Y500 audio jack

There is usually a hardware switch in the socket, which is engaged when you put the plug in. Seems like it might be mechanically broken.

 

Or you could try doing the windows recovery as a last resort. However, if it doesn’t work i would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

Regards,         

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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