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4 Posts

11-29-2013

California, USA

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  • Posts: 4
  • Registered: ‎11-29-2013
  • Location: California, USA
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  • Message 1 of 2

Lenovo Y500 frozen

2013-12-02, 5:53 AM
I left my laptop for a minute and came back to find a blank orange (my theme color) screen. I can use the trackpad but i cant put the laptop in sleep mode or get it to return to the start or desktop. What should I do?
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1251 Posts

11-19-2012

Egypt

1333 Signins

10326 Page Views

  • Posts: 1251
  • Registered: ‎11-19-2012
  • Location: Egypt
  • Views: 10326
  • Message 2 of 2

Re: Lenovo Y500 frozen

2013-12-04, 11:02 AM

Dear Customer

 

Please follow the below steps :-

 

1-Shut down the machine totally

2-Plug in the power cable and remove the battery

3-hold the power button down for 15 sec and then remove your finger

if the issue still exist please let us know

 

Thanks

Alaa



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