09-28-2019 11:42 AM
I have a Lenovo Y500 and whenever I’m using it, every few minutes, it kind of pauses/goes AFK and I have to press my mouse/touchpad to “wake” it up. It’s especially annoying when I’m watching a video and suddenly it goes to “sleep” or when I’m playing a game and it just pauses.
whenever it does this, my taskbar comes up and pressing the keys won’t do anything, only by pressing on my mouse or my touchpad works. Is there anyway to disable this feature?
10-28-2019 11:30 AM
Welcome to Lenovo Community Forums. Have you tried checking the Power Options if the turn off display is enabled? You may follow these steps to disabled it, and let us know how it goes.
10-28-2019 12:51 PM
Hi! May we know what is the current OS version running on your system? Try updating the BIOS and graphics card driver from this link: https://pcsupport.lenovo.com/ph/en/products/laptops-and-netbooks/ideapad-y-series-laptops/ideapad-y5.... Don't forget to indicate the correct OS version before clicking on the Drivers and Software tab.