Showing results for 
Search instead for 
Did you mean: 
What's DOS?
Posts: 1
Registered: ‎10-18-2014
Location: Hyderabad
Views: 351
Message 1 of 2

Lenovo Y500 speakers not working but headsets are in Windows 7 Ultimate 64 bit

I am using a Lenovo Y500 for the last year and a half and would say that I am a satisfied customer.


However, I have run into a very peculiar issue.

I downgraded to Windows 7 Ultimate 64 bit.

Audio Driver Realtek ALC 269. Dolby Home Theatre v 4 installed.

Nvidia GeForce GTX 650M (driver version: 344.11)


My on board JBL speakers have stopped working. But, when i plugin the audio jack of my 2.1 system, I am able to get audio on the 2.1.


I have tried installing uninstalling drivers from Realtek and Lenovo (even tried with drivers for 8.1 64 bit) but to no success.


Can someone please help me out here?

Social Support Agent
Social Support Agent
Posts: 2,421
Registered: ‎08-10-2014
Location: IN
Views: 322
Message 2 of 2

Re: Lenovo Y500 speakers not working but headsets are in Windows 7 Ultimate 64 bit

Hi Deyarijit,


Welcome to Lenovo Community!                


As per the query we understood that as you facing issue with speaker not working in your Y500 laptop.


As you have mentioned that the external speaker is working, this might be issue with the laptop speaker hence I would like to suggest you to visit the nearest service centre for further details.


Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.


Hope this helps! Do post us back for further queries. 


Best regards,   



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!

Shop current deals

Top Kudoed Authors