Lenovo Y5070 Windows10/64bits no sound after mute/unmute master volume

[paisanmi]

Hello,

It happens only using external speaker via 3.5mm jack. This fix by reboot then sound(external speaker) will be back.

However, if I click mute on individule device then unmute, it works fine.

Thanks. 

PS. Audio driver is updated.

[Ashwin_Lenovo]

Hi Hmoya0311,

Welcome to the Forums  

As per the query we understood that you are facing issue with no audio in your Lenovo Y50-70 laptop.

Try to reinstall the operating system and check for the issue, also take a data backup before reinstalling the operating system.

 Best regards,         

Ashwin.S

[pragyesh31]

Hi,

I have a similar problem. I purchased lenovo flex 2 a few months ago. So when I open youtube or any vlc file and plug in the earphones in 3.5mm jack, it plays the audio fine. 

Now problem occurs when i mute it and then unmute it. The unmute button on the keyboard shows that it has unmuted the video file but in actual, i dont hear any audio on my earphoesn.

Sound is back only in 2 conditions; either I unplug the earphones and audio is fine with the laptop inbuilt speakers or I reboot the system.

Please let me know how do we resolve this situation.

[paisanmi]

Hello,

I think that driver is a cause because when uninstall Realtek's driver then use native driver from Microsoft, it works fine.

Thanks,

[atomick]

I have the same problem when updating to win 10

Can you tell me exactly which driver work fine (which revision from microsoft and which one to remove from realtek)

thanks

lenovo should find a solution for this

[Ashwin_Lenovo · Accepted solution]

Hi Atomick,

Welcome to the Forums,

Try with the below driver and check for the issue.

Click here for the audio driver for windows 10.

Let us know the result.

Best regards,         

Ashwin.S

[atomick]

Thks  this driver work well.

have a good day!

[paisanmi]

This driver also works well for me. It is fixed the problem. 

Thanks.

[Ashwin_Lenovo]

Hi Atomick,

I am glad to know that your query has been answered. Please feel free to post in Lenovo Community Forums if you have any further queries!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Cheers!

Ashwin.S

[amvicky]

Yup This Drivers Works Fine, But The Dolby Feature is Gone... How to Get it...

Any Other Working Driver with Dolby Feature...because LENOVO Y50 Supports Dolby...!!