cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
dvsg
Blue Screen Again
Posts: 3
Registered: ‎11-05-2017
Location: GB
Views: 795
Message 1 of 6

Lenovo Y510P Battery Recharging Issue

Hi guys, first post here.

 

I've had my Y510P for a little over 2 years now, around last year I experienced an unexpected shut-off and the laptop became unresponsive for a few days (as I did not yet know a work around, could of gone back on immediatly as I later discovered). The problem is that, when the laptop eventually dies on battery power, if you plug the laptop into the mains and try to turn it on absolutly nothing happens and there is no sign of life. This is only resolved if the battery is removed, the mains power cord is unplugged at the wall and plugged back in, and the laptop is powered on via only main power.

 

At this time the battery can be inserted into the laptop when it is already on and the battery will charge as normal and the laptop can be then unplugged and remain on until the battery dies again and the cycle repeats.

 

I have purchased two replacement batteries and tried two seperate chargers and the problem is consistent, would love to hear if anybody has has/had this problem and managed to find a solution, if you need any more info please leave a reply.

Many thanks

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 668
Message 2 of 6

Re: Lenovo Y510P Battery Recharging Issue

Hello Dvsg

Thanks for using the Lenovo forums.


Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal


Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
dvsg
Blue Screen Again
Posts: 3
Registered: ‎11-05-2017
Location: GB
Views: 657
Message 3 of 6

Re: Lenovo Y510P Battery Recharging Issue

Hi Krakken,

 

I have just done that there, laptop turned back on alright but now it has gone back to not charging. Just the same as what would happen if it were charging and I removed the power cord and then plugged it back in, it would no longer be charging.

 

It was charging before, as you know I have to remove battery, remover power supply, take power supply out at mains, turn it on using only mains power then insert the battery for it to charge. I understand this is a pretty unusal problem and I appreciate any help you can offer.

 

Once again, Many thanks, Fraser

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 646
Message 4 of 6

Re: Lenovo Y510P Battery Recharging Issue

In that case, considering that you have already purchased and tried to use replacement batteries and chargers, it would seem that the problem will be with something else that could be much more extensive.

 

Have you any sort of indication of damage in or around the charging port at all?

 

Also, see if an LSC scan is able to find anything for you at all: 

1. Please click on the following link

2. Under the section ‘Download’ select the relevant Hyperlink dependant on whether your Lenovo is running Windows 7/8/8.1 32 bit or 64 bit.(Will work on Win10)
3. When prompted, select save and browse to a drive and directory in which to save the downloaded files.
4. Navigate to the folder where you saved the installation file, lscsetup_x86_26001.exe.
5. Double-click the installation file icon to start the installation.
6. Follow the onscreen instructions via the installation wizard that will install Lenovo Solution Centre on your system.
7. Once installed you will have a ‘Lenovo Solution Centre’ icon on your desktop please click to open this.
8. Once solution center is opened please select ‘Checkup’ then ‘Hardware Scan’ and ‘Full Scan’
9. This will take up to 20 minutes, see if this can find any errors.

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
dvsg
Blue Screen Again
Posts: 3
Registered: ‎11-05-2017
Location: GB
Views: 625
Message 5 of 6

Re: Lenovo Y510P Battery Recharging Issue

Hi,

 

I ran both a quick test and a comprehensive test and no errors or problems were found (W11AVKNP4-ULUDFC)

There is no damage to charging port, the laptop is only used as a desktop for now and doesn't move, so no opportunity for damage.

 

I'll add that I have had this problem for over a year now, it started when I was using the computer one evening and it shut off immediately, It was on full battery and was plugged into the mains at this point.

 

If it is a problem with the charging port I don't imagine this could be easily fixed and would most likely require a new motherboard, again any help you offer is much appreciated. I look forward to your reply.

 

Fraser

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 608
Message 6 of 6

Re: Lenovo Y510P Battery Recharging Issue

Well, in that instance, the best way to rule out a software issue, is to perform a factory reset.

 

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.


 

If the issue will persist after the reset, then it will be some sort of hardware issue, unfortunately, yes I do believe the entire board will be replaced should it come down to that, I don`t think lenovo do just smaller parts.

 

So, if these steps do not work I would recommend, that you call your local Lenovo support line for a possible repair. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.




Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...

Check out current deals!


Shop current deals

Top Kudoed Authors