11-17-2016 09:44 AM
So my laptop is out of warranty and a few days ago i noticed that the sound quality from speakers is decreassing. I than realized that only the right speaker is functioning very poorly (i can bearly hear it and its making crackling noises). Than i reinstalled the audio drivers - nothing changed.
So that must mean that the right speaker is dying! Where can i get the spare parts and which ones do i need?
11-17-2016 10:27 AM
Hi NeonCandy ,
Welcome to the Community Forums.
14 Y490 JBL Blade N Speaker(Y410p) 101500184 N
14 Y590 JBL Odyssey II Speaker(Y510p) 101500185 N
Hope this help answer your query.
Update us how it goes on your end.
11-17-2016 11:49 AM - edited 11-17-2016 11:53 AM
Thank you! But can you tell me where can i order this? Do i just message my address to Lenovo and the part i want to buy?
Machine model: 59404682
11-17-2016 12:46 PM
Hi NeonCandy ,
You may check on the tech support number (choose the country for your location on the dropdown ) and ask for the Lenovo parts sales department for : Part number 101500185 Y590 JBL Odyssey II Speaker SPEAKERS INTERNAL
You may also search for resellers using the same part number for availability and pricing in your region.
11-18-2016 02:34 PM
It's going to be really hard that you can find these parts and then also install them correctly, but you can always try. Ebay is also a good source for Lenovo parts.
What I can suggest is test if decreasing and increasing the volume to full, while a song is playing helps the speaker play fine.
Otherwise, you might have to use some external speakers, if you cannot get your hands on these internal ones. I had a similar issue about 5 years ago and never found the relevant part. Thanks.