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16 Posts

06-19-2016

IN

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Lenovo Y510P (Unsupported for Win 10) Camera Driver Needed

2016-06-19, 18:15 PM

Hi Guys,

This is something that has been bugging me for almost a year now and I've just been really lazy to solve the issue.

The problem is because for some reason, unknown to all except Lenovo, they decided NOT to support Windows 10 for a couple of the laptop models that they had in their product line when W10 was launched. Just my luck, my Lenovo Y510 (Model No - 20217) is among those unsupported PCs and hence there are certain features that no longer work.
(Laptops-and-netbooks :: IdeaPad-Y-Series-laptops :: IdeaPad-Y510p-Notebook :: 20217 - Lenovo Support (US) As you can see, nothing for W10)

PC Specs:
- Lenovo Y510P (Model No - 20217)
- 8GB RAM
- NVIDIA GeForce GT755M
- Windows 10 Home, Version - 1511
- Intel Core i7-4700MQ CPU @2.4GHz

The issue that I'm facing is that my Webcam just wont work. Issue that I can see:
- The light adjacent to the webcam on the laptop keeps coming on and going off and then finally just stay off (each time I try to use the camera)
- Skype and other applications that need my camera can no longer detect it. Initially, my video keeps on appearing and disappearing until it finally just goes and stay disconnected, as though I don't even have a camera.
- Error message on my Camera app when I try to open it: "We can't find your camera. Error code - 0xA00F4244(0xC00D36d5)
- When I go to my Device Manager, there is no list called "Imaging Devices" as a whole.

There are number of users who have faced this issue and there seems to be no proper solution for this. For some, taking out the battery and carrying out a defrag worked. There were two other drivers that people said might/could work:
- Lenovo Integrated Driver (Integrated Camera Driver for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit), Windows 8 (32-bit, 64-bit), Windows 7 (32-bit, 64-bit) - ThinkPad - Lenovo Support (US))
- A Realtek Driver that I can no longer find.
Either I've not installed them correctly or they both don't work as well because I'm still facing the problem.

Could you help me out with third party camera drivers that could/should work for my laptop or anything else that you feel will help? I'm pretty sure my only option is a third party driver but there's a reason I'm here asking for help. Any info on proper installation and un-installation of drivers would also be of help.

I really appreciate the help and hope that one of you can sort this out for me.

TIA,
Uthayya

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1388 Posts

06-08-2013

BE

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Re: Lenovo Y510P (Unsupported for Win 10) Camera Driver Needed

2016-06-19, 18:47 PM
Something you can try is to do a clean install of Windows 10, and use the generic built-in drivers that come with the operating system.

Create a live USB of Windows 10 using Rufus or burn the *.iso to a DVD after you download if from https://www.microsoft.com/en-in/software-download/windows10

Kind regards,

Jonas Hendrickx

Lenovo Insider, Windows Insider MVP

 

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16 Posts

06-19-2016

IN

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Re: Lenovo Y510P (Unsupported for Win 10) Camera Driver Needed

2016-06-19, 18:58 PM

So you're asking me to re-install Win10 using the media creation tool in the link provided by you? 

A few quesitons:
Do I need to back up all the data on the PC?

I've partitioned my hard disk, will that impact the installation?

Also, you think this is a better option that a thrid party driver?

Since you are a Lenovo Insider, can you tell me why Win10 isn't supported for this laptop? It was by no means the cheapest or the least powerful among the product line when Win10 was launched, doesn't make sense to me.

Will give it a shot nonetheless once you reply, thanks Jonas!

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16 Posts

06-19-2016

IN

29 Signins

307 Page Views

  • Posts: 16
  • Registered: ‎06-19-2016
  • Location: IN
  • Views: 307
  • Message 4 of 4

Re: Lenovo Y510P (Unsupported for Win 10) Camera Driver Needed

2016-07-01, 16:10 PM

@

Just tried a clean installation using the Media Creation Tool but that's not helped really. 

The webcam feed still keeps going on and off.

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