10-28-2012 04:39 PM
I have a Lenovo y560 that I purchased in 2010 and I've had to get Lenovo to repair the same hinge issue on three separate occasions, also two of the three times that a technichan replaced the hinge they ended up damaging my computer.
The hinge issue that I had was the left hinge always seems to become loose, because of a design flaw. The exact problem that I've had is explained more in depth here : http://forum.notebookreview.com/ideapad-essential/543887-y560-hinge-issue-explained.html
Anyway, my hinge is acting up again and I feel that it is unfair to me to have to pay to get this hinge fixed again because Lenovo can not provide me with a permanent fix for my problem.
My case number is : WN373530
Are my options just to stop dealing with Lenovo and go with another computer manufacterer that can provide quality products and provide permenant solutions?
I wanted to know if anyone could provide me with some insight or suggestions as to what I should do next.
10-28-2012 05:27 PM
Also, I wanted to know if anyone could provide me with contact information to Lenovo's complaint department as I have been fed up with thier poor customer service, poor quality products and horrible repairs.
I will not recommend Lenovo to anyone and make sure to spread the word about their poor products and customer service.